Senior Customer Success Manager UAE

About Us
At Were Building the Most Impactful Healthcare Company on Earth

We believe that access to a great doctor is a basic human right. Today thats not a reality. Delays misdiagnoses administrative chaos and burnout plague the system.

Our Mission
One Human One Doctor.
We enable our customers to staff 30% of their workforce with AI by creating a shared agent architecture for scale and efficiency. All powered by our own patented world-class models and deployed in real-world care.

• Own the client relationship: build deep partnerships with C-suite VPs directors and clinical leaders; run all client meetings check-ins and QBRs.

• Lead outcomes: define success metrics build adoption plans and ensure our clients win

• Drive expansion: identify opportunities ensure pilots are successful demonstrate measurable ROI on the metrics our clients care about (e.g. hours saved increased revenue staff satisfaction).

• Playbook building: Build the playbook for how we consult and support our highest value accounts

• Be the voice of the client internally: translate real-world pain into roadmap priorities and ensure Sully ships what moves the needle for our clients

• 6 years in client-facing roles serving C-suite / VPs / Directors running high-stakes meetings and influencing outcomes.

• Evidence you can create trust fast deliver results and keep executive stakeholders aligned.

• Preferred backgrounds: high-growth B2B startup experience ex-founders management consultants and client-facing finance roles

• You operate like an owner and take extreme accountability.

• Youre metrics-driven prioritize relentlessly and own results end-to-end.

• Willingness to travel up to 20% for in-person client meetings and industry conferences

• Master Sullys product understand our clients clinical workflows and build a point of view on what winning looks like for each strategic account.

• Establish executive cadence: stakeholder map success metrics meeting rhythm and a success plan for each of your accounts

• Deliver at least one visible client win (adoption lift workflow unlock expansion path)

Why Join
Revolutionizing the antiquated $800B Healthcare market

60% Ex-founders who have built scaled exited. We hire A-players

Speed matters: we operate with urgency autonomy and ownership

Youll work on real first-of-their-kind problems at the edge of AI and medicine

Your work directly unlocks doctors to reclaim their time and patients get better faster care

is an equal opportunity addition to EEO being the law it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability or other protected status such as race religion color national origin sex sexual orientation gender identity genetic information pregnancy or age. prohibits any form of workplace harassment.

Required Experience:

Manager