Senior Analyst- Reporting & Business Insights

Overall objectives

To deliver timely accurate and actionable insights through structured reporting on system health performance availability and incidents.

To translate technical observability data into meaningful reports and dashboards that support IT leadership operations and business decision-making.

To measure key reliability and operational metrics (e.g. MTTR MTTD uptime SLA/SLO compliance) and provide performance transparency.

To support a data-driven culture of continuous improvement within I&O by surfacing trends anomalies and recurring issues.

Role specific responsibilities

Develop automate and maintain dashboards and reports that track observability metrics infrastructure health and incident KPIs.

Produce executive-level summaries operational scorecards and trend analyses to support strategic planning and performance reviews.

Align reporting outputs to key IT service management objectives including reliability responsiveness availability and customer impact.

Work closely with observability domain specialists to translate technical data (logs traces metrics) into usable business insights.

Track and report on SLO/SLI performance supporting site reliability goals and early-warning indicators.

Support capacity planning and forecasting using infrastructure and incident data.

Enable teams with self-service analytics metric definitions and report training sessions.

General functional responsibilities

Ensure the accuracy completeness and consistency of telemetry-based data used in all reporting.

Maintain a central reporting repository and consistent data dictionary for operational metrics.

Participate in incident reviews and post-mortems to extract learnings and quantify business impact.

Collaborate with I&O DevOps PMO and service management teams to evolve reporting frameworks.

Ensure reporting solutions meet regulatory compliance and audit requirements for availability and performance reporting.

Continuously improve reporting methodologies automation and visualisation capabilities.

Qualifications :

Core competencies required

Proficient in tools like Power BI Tableau Grafana Looker or Kibana.

Strong understanding of data pipelines ETL processes and integrations with observability platforms (e.g. Splunk Dynatrace Datadog ServiceNow).

Deep knowledge of operational KPIs such as MTTR MTBF alert volume trends incident frequency SLA/SLO adherence system uptime and ticket ageing.

Ability to identify trends correlations and anomalies from large sets of time-series and event data.

Strong written and verbal communication skills for delivering insights to both technical and non-technical stakeholders.

Highly detail-oriented disciplined in version control and documentation of reporting logic.

Skilled in stakeholder engagement and requirements gathering.

Remote Work :

No

Employment Type :

Full-time