Retention Agent-French Speaking

Are you a French-speaking professional with a talent for communication relationship building and keeping clients engaged Do you have a strong sales mindset and enjoy working in the fast-paced Forex industry If youre motivated by targets enjoy working with an international clientele and know how to turn customer relationships into long-term partnerships wed love to hear from you!

Our client an established Forex company with a growing international presence is currently looking for a French-Speaking Retention Agent to join its team in Dubai. This is an exciting opportunity for someone who enjoys working closely with clients identifying their needs and helping them get the most out of their trading experience in a dynamic on-site environment.

About the Company

Our client is a reputable player in the online trading industry offering financial trading services to clients across international markets. With a strong focus on customer experience professional development and business growth the company provides an ambitious working environment where motivated individuals can develop their skills and build successful careers.

What Youll Do

As a French-Speaking Retention Agent you will act as a key point of contact for the companys existing client base. Your main focus will be to maintain client engagement strengthen relationships identify opportunities to increase trading activity and ensure clients receive consistent support throughout their experience with the company.

Key Responsibilities

• Manage an assigned portfolio of clients maintaining regular communication and building lasting professional relationships.

• Reach out to existing customers to understand their needs trading interests and overall experience.

• Develop strategies to maintain client activity and minimise customer attrition.

• Identify opportunities to increase client engagement and introduce relevant company services.

• Reconnect with inactive or low-activity clients and encourage them to resume their trading journey.

• Build client confidence through effective communication attentive service and a thorough understanding of the companys offerings.

• Respond to client questions concerning trading platforms account-related matters and available services.

• Provide updates on relevant market news company developments and promotional campaigns.

• Assist customers with account-related processes including deposits and withdrawals.

• Monitor client satisfaction and identify potential concerns before they affect the customer relationship.

• Work towards individual and team retention targets while maintaining high service standards.

• Follow internal procedures and ensure all client interactions meet regulatory and compliance standards.

Requirements

• Previous experience in client retention sales account management or customer relationship management; experience in Forex or financial services will be considered an advantage.

• Native or fluent-level French both written and spoken is required.

• Strong communication and interpersonal abilities with the confidence to engage clients over the phone.

• A results-oriented approach with the ability to meet and exceed performance targets.

• Excellent persuasion negotiation and problem-solving skills.

• Ability to build rapport with different types of clients and handle challenging conversations professionally.

• Positive attitude resilience and the ability to perform in a target-driven environment.

• Good computer skills and familiarity with CRM systems.

• A proactive mindset strong work ethic and genuine interest in developing within the financial services industry.

• Availability to work on-site in Dubai.

Benefits

• Competitive salary package complemented

• Attractive commission structure.

• Opportunity to increase your earnings through performance-based incentives.

• Professional development and career progression within an established international company.

• Comprehensive onboarding and continuous training to support your success.

• Modern office environment and an international team based in Dubai.

• Opportunity to gain valuable experience in the global Forex and financial services sector.