Retail Store Manager (Arabic or Russian Speaker) (Oakley)

Sales & Business Performance:

• Drive and achieve monthly quarterly and annual sales targets and profit objectives.
• Monitor store KPIs including sales target conversion rates UPT ATV and footfall trends.
• Identify opportunities to increase revenue through promotional strategies upselling cross-selling.
• Analyse sales performance data and develop action plans to address shortfalls and maximize growth.

Store Operations & Compliance:

• Ensure smooth day-to-day store operations including opening/closing procedures cash handling and administrative duties.
• Maintain high standards of store appearance hygiene safety and visual merchandising in line with brand guidelines.
• Implement and enforce company SOPs including cash management stock handling refund/exchange policies and loss prevention.
• Ensure full compliance with local labor laws health and safety standards and government regulations.

Team Leadership & Development:

• Lead manage and develop a team of Sales Associates Senior Sales Associate and Store In-Charge.
• Conduct regular performance reviews one-on-one coaching and motivational initiatives to drive staff productivity.
• Oversee staff scheduling leave planning and floor coverage to ensure operational continuity.
• Foster a collaborative and performance-oriented team culture recognizing high performers and managing underperformance effectively.

Customer Experience & Service Quality:

• Maintain a customer-first culture by ensuring staff deliver consistent high-quality service.
• Handle complex customer issues or escalations promptly and professionally.
• Train the team in product knowledge upselling techniques and customer interaction etiquette.

Inventory & Merchandising Control:

• Monitor inventory levels identify slow-moving or fast-moving items and take corrective actions.
• Oversee stock replenishment stockroom organization damage reporting and inter-store transfers.
• Ensure 100% accuracy in stock counts and coordinate periodic audits stocktakes and loss investigations.
• Work with the merchandising and buying teams to ensure appropriate product mix and availability.

Reporting & Administration:

• Submit timely and accurate sales reports manpower rosters expense summaries and operational checklists.
• Track key performance data and prepare monthly dashboards.
• Maintain proper records of store expenses and petty cash.
• Liaise with HR for staffing requirements disciplinary actions and grievances.