Restaurant Reservation Agent Female

• Ensure through effective supervision that all services provided at Guest Relations are always available and carried out efficiently.
  
• Implement guest recognition and guest contact programs.
  
• Implement repeat guests and other related programs as well as update guest profile with pertinent information and general comments.
  
• Supervise preparation and distribution of welcome cards and amenities.
  
• Coordinate with other departments to ensure proper handling of amenities to be placed in VIP rooms (i.e. flowers special occasion cakes etc.)
  
• Conduct regular inspection of rooms and liaise with the housekeeping department on deviation from standard setups.
  
• Meet and escort all arriving guests ensuring that their needs are satisfied and that they are checked in a courteous and efficient manner. Give a complete introduction of the hotel and its facilities pointing out fire evacuation routes.
  
• Review daily arrivals/departures for guests with airport pickup/dropoff and liaise with Concierge to book/assign appropriate vehicle/driver. Coordinate closely with Airport Representative and transport personnel for the timely dispatch of transport service.
  
• Work with Room Reservations for the accurate flight information and with Visa/Protocol officer to assure compliance on proper documentation and hasslefree entry of guests.
  
• Constantly check reservations to ensure that guests with special requests are handled correctly.I
  
• Supervise usage of all available systems and equipment including PMS (Property Management System) AV Equipment internet lines etc.
  

Requirements