Reception Team Leader - Abudhabi Capital Center

What will I be doing

• Train guide and coach your fellow colleagues to deliver exceptional service.
  
• Creating a warm welcoming experience building a great rapport with repeat customers ensuring you and the team follow check in and check out brand standards and procedures.
  
• Answer telephone calls promptly and clearly in a polite and helpful manner.
  
• Ensure that guest feedback and any escalations are managed effectively.
  
• Ensure that payments are dealt with according to the company s cash handling procedures and that shifts are effectively closed and successfully handed over to the next shift.
  
• Manage and update all reservations and requests through Opera.
  
• Set up train the team and implement the front office procedures and practices.
  
• Build a good rapport with guests and resolve any issues quickly to maintain high quality customer service.
  
• Keep abreast of all promotions room prices activities and events in the surrounding area to give accurate information to guests.
  
• Identify corporate leads and driving online name mentions.
  

Requirements

• A passion for great customer service
  
• Advanced English language.
  
• Flexible agile and able to work under pressure.
  
• Proactive and excellent organizational skills.
  
• Ability to work and lead a teamCustomeroriented approach
  
• Attention to detail
  

Experience

• You will be likely to have minimum of 1year experience leading a reception team leader of a branded hotel.
  
• Knowledge of Opera (PMS)
  
• Computer Literate Microsoft Office
  

Benefits