Product Support Engineer

Who we are

Founded in 1978 Al Marwan Group is a diversified organization serving the construction heavy machinery Oil & Gas real estate development and Hospitality sectors across the GCC. The Group operates through multiple business units and subsidiaries delivering integrated solutions supported by strong operational expertise and a well-established regional presence.

Job Summary

The Product Support Engineer will provide technical support for trucks and heavy equipment investigate field failures troubleshoot technical issues and coordinate with customers and internal teams to ensure effective resolution of product-related concerns

Key Responsibilities

• Act as a technical liaison between the R&D department customers and field service teams to investigate and resolve field failures.

• Troubleshoot technical issues involving engines transmissions controllers and related systems.

• Apply knowledge of electrical and electronic systems to diagnose equipment faults.

• Provide technical guidance and support to service technicians.

• Investigate recurring breakdowns and recommend appropriate corrective actions.

• Respond to customer technical queries and coordinate the resolution of product-related concerns.

• Prepare and monitor daily work plans for technical support activities.

• Assess service-related breakdowns and coordinate appropriate technical interventions.

• Manage and follow up on warranty claims ensuring timely submission and resolution.

• Maintain technical records and provide feedback to relevant teams to improve product reliability and customer satisfaction.

Required Skills & Qualifications

• B.E./B. Tech in Mechanical Automotive Electrical Engineering or a related technical discipline.

• 45 years of relevant experience in product support technical service or after-sales support.

• Experience working with a truck or heavy equipment dealership will be an advantage.

• Strong troubleshooting skills and knowledge of engines transmissions controllers and electrical/electronic systems.

• Good customer service technical communication and problem-solving skills.

• Ability to coordinate with service technicians customers and internal technical teams