Portfolio Manager

Location: Dubai UAE

Reporting to: UAE Operations Leader

What can you expect

We are seeking an experienced Portfolio Manager to lead and inspire a dynamic team while driving client retention process efficiency and operational excellence. As a Portfolio Manager you will collaborate with senior stakeholders innovate within a fastpaced environment and play a pivotal role in achieving business objectives.

Whats in it for you

• Leadership Opportunity: Lead a team of 21 talented professionals and manage complex portfolios.

• Stakeholder Engagement: Collaborate with key leaders across various segments (RM Corporate Multinational Trade Credit) to enhance client servicing strategies.

• InnovationDriven Culture: Be part of a team that values change management agility and continuous learning.

• Professional Growth: Gain exposure to crossfunctional operations strategic planning and the latest client management frameworks.

• Impact: Contribute directly to client retention revenue growth and operational success.

We will count on you to:

• Team Leadership:

  • Manage a team of 21 direct reports including coaching performance management and career development.

  • Oversee resource planning monitor workflows and ensure achievement of SLAs.

  • Drive team productivity and accountability through mentoring and feedback.
    

• Client Servicing:

  • Oversee retention strategies and ensure seamless service delivery for key accounts in Property & Casualty.

  • Manage escalations resolve complex client issues and ensure a superior client experience.
    

• Stakeholder Management:

  • Serve as the key point of contact for highlevel stakeholders across multiple business segments.

  • Present monthly reports to stakeholders outlining team performance key wins and areas for improvement.
    

• Process and Performance Optimization:

  • Identify and implement process improvements to drive efficiency and innovation.

  • Utilize advanced critical thinking and change management skills to navigate a dynamic business landscape.

What you need to have:

• Proven experience in advanced client servicing with a focus on results.

• Experience: Extensive background 812 years) in the insurance sector and client service is a must.

• Strong critical thinking and decisionmaking skills.

• Expertise in change management and fostering a culture of agility and innovation.

• Outstanding communication and influencing abilities.

• Advanced leadership skills with a history of successfully managing and developing highperforming teams.

What makes you stand out:

• Education: Bachelors or Postgraduate Degree in a relevant field.

• Demonstrated success in managing large teams and handling complex portfolios.

• Indepth knowledge of insurance broking dynamics and market trends.

• Ability to adapt learn quickly and bring innovative solutions to a fastpaced environment.

Ready to make an impact

If you are a motivated leader who thrives in a collaborative and dynamic environment we encourage you to apply and join us in shaping the future of operations excellence!

To apply: Submit your resume in English.