Oracle EPM Suite Support Specialist

Client Industry: IT Services

Job Type: FullTime (Contract Based)

Job Location: Remote

Salary: Market Competitive

Candidates must have a minimum English communication level of 7/10 a clean background and a valid passport for travel and employment in the UAE.

About the Role

We are hiring one of our Dubaibased clients. Looking for an enthusiastic and talented professional to join our IT Product Factory Team as an EPM Suite Support Specialist. The ideal candidate will have a passion for technology experience in agile development environments and a desire to contribute to innovative software solutions in Engineering Consulting Operations and Project Management.

Responsibilities:

• Provide expertlevel support for the Oracle EPBCS Suite and related modules (TRCS EPM PBCS FCCS).
• Troubleshoot complex issues in planning forecasting tax reporting and financial consolidation.
• Assist in system configuration maintenance optimization and user training.
• Engage directly with stakeholders to resolve support requests and ensure satisfaction.
• Maintain detailed documentation of support efforts resolutions and best practices.
• Collaborate with internal teams to address bugs enhancements and escalated issues.
• Stay updated on Oracle Cloud enhancements features and best practices.

Key Requirements:

• 3 years of handson experience supporting Oracle EPBCS Suite.
• Strong knowledge of EPBCS TRCS PBCS FCCS and EPM modules.
• Proven clientfacing support experience with effective communication and resolution skills.
• Experience in at least one endtoend EPBCS or EPM implementation is a plus.

Qualifications:

• Strong analytical and problemsolving skills.
• Excellent verbal and written communication abilities.
• Familiarity with Oracle Cloud integrations and modules.
• Experience in postimplementation support and system performance tuning.

Core Competencies:

• Teamwork & Collaboration: Supportive team players building effective relationships across functions.
• Communication: Emotionally intelligent communicator with presentation skills including executivelevel engagement.
• Critical Thinking: Creative and logical problem solver with strong decisionmaking abilities.
• Proactive Approach: Selfdriven and committed to delivering quality results and filling process gaps when needed.