Operations Manager for B2B

About the job

Career growth and personal development

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

Plus, at Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

In everything we do, we believe in doing right by and for people—our clients, their customers, our people, our community, and our planet.

As an Operations Manager on our team, you will:

• Assist upper management in setting goals that promote project growth.
• Oversee the activity of the team, ensure quality of procedures, and work closely with an experienced senior management team across locations.
• Collaborate closely with other departments to promote efficient operational optimization.
• Motivate, inspire, and support team members by effectively communicating all objectives and ensuring smooth collaboration.
• Prepare budgets and time schedules, and other organizational reports as needed.
• Determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analysis.
• Manage team workload to meet goals and deadlines.
• Identify improvement areas and develops plans to increase efficiency and reduce costs.
• Prepare performance reports by collecting, analyzing, and summarizing data and trends.
• Ensure client requirements are met in a timely manner.

Your qualifications:

We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix + Webhelp is a great match if you:

• 3+ years experience leading an operational organization in a global environment, responsible for an overall team of up to 100 employees
• Experience in a contact center or customer service environment
• Excellent written and verbal communication skills both remotely and face-to-face.
• Bachelor’s Degree is required, an MA is considered an asset
• Proven evidence of success in operational management, performance management, operational enhancement, and operational change
• Proven experience in managing and developing two levels of management and their direct reports
• Proven coaching and leadership skills including evidence of successful succession planning models
• A proven track record of implementing, delivering large projects, and communicating effectively at the executive level.
• Fluency in English
• Attention to detail, efficiency, and time management