Operational Interns Waldorf Astoria Dubai Palm Jumeirah

EOE/AA/Disabled/Veterans

As Operational Intern you will undergo a 10 to 12 months internship. We offer programmes where you can leverage your learning and develop your skills through all aspects of the specific department. You are expected to constantly embrace new ideas & display initiative; proactively take additional responsibilities; be the role model & be imparting knowledge to others; create healthy personal relations at all levels and concentrate time and energy to get the best impact to the Hotel and to yourself.

What will I be doing

You would be responsible for performing designated jobs and learning supportive functions either in the operation or back of house department in the hotels continuing effort to deliver outstanding guest service and financial profitability.

Specifically you would be responsible for performing the following tasks to the highest standards:

• Perform assigned duties as directed by department manager and direct supervisor.
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Assist guests with inquiries requests and complaints providing personalized recommendations and solutions.
• Ensure that both the Manager and Supervisors are kept fully aware of any relevant feedback from guests team members and/or other departments.
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses when required.
• Demonstrate a knowledge of hotel room promotions facilities and other general product knowledge necessary to perform daily duties.
• Comply with hotel security fire regulations and all health and safety legislation
• Follow and adhere to company brand standards.
• Assist other departments wherever necessary and maintain good working relationships with Team Members
• Work with your Manager to identify a specific project to complete during your internship placement

What are we looking for

An Operational Intern serving Hilton Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Willingness to learn
• Passion for excellence in service and teamwork
• Eye for detail to achieve operational excellence
• Determination to succeed
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Ability to work a variety of shifts including weekends days afternoons and evenings.

Required Skills & Qualifications for this Internship:

Currently studying towards (or recent Graduate) University Degree preferably in Hospitality field

What benefits will I receive

Your benefits will include a competitive starting salary and you will be provided with accommodation meals and Visa. As an employee you will become a member of the Go Hilton which provides reduced hotel room rates in our hotels worldwide plus discounts on products and services offered by Hilton and its partners. You will receive full access to the extraordinary Hilton development programs and the best learning platforms which help you to enhance your future Hospitality Career.

We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.

What will it be like to work for Hilton Brand

The success of Hilton is founded on the reputation of high standards delivered through highly skilled Team Members. We are proud to be globally recognized as an educational company. Our Internships Recruitment is a vital part of our Growth Strategy as we welcome our future pipeline of Talent & Leaders in the various departments within our hotels and offices around the world.

If you understand the importance of upholding a brands reputation and value the effort it takes to provide a globally recognized hospitality experience you may be just the person we are looking for to work as an operational intern with Hilton. Because its with Hilton where we promise an exceptional Guest experience every time.