Open Jobs Director of Retail and Omnichannel Technology

At Sephora beauty is about feeling seen valued and empowered individually and collectively. It is connecting deeply with others celebrating diversity and inclusivity unlocking your potential and making a difference every day. Together we belong to something beautiful. Since its inception in 1969 in Limoges France and as part of the LVMH Group since 1997 Sephora has been disrupting the prestige beauty retail industry. Today Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56000 employees in 35 countries we connect customers and beauty brands within the worlds most passionate beauty community. With a curation of nearly 500 brands and our own label Sephora Collection we offer the most unique and diverse range of products: fragrances makeup hair care skincare... and much more.

Position Purpose:

The Director of Retail & Omnichannel Technology is responsible for defining and executing the technology strategy delivery and operational performance of Sephora Middle Easts retail omnichannel and digital platforms. The role leads three verticals: Retail Solutions Omnichannel Solutions & Support and Digital Engineering & Platforms. Scope spans store technology payments and EFT clienteling and in-store digital experiences Order Management System omnichannel fulfilment integrations digital engineering and the operational services required to run these capabilities reliably across the region. WhileDigital Product leadership retains accountability for product vision prioritisation and roadmaps the Director acts as a strategic partner translating those priorities into scalable technology solutions roadmaps delivery plans and sustainable platforms providing technology direction and constructive challenge on feasibility architecture investment risk and sequencing. Working closely with Global technology team the Director establishes strong regional governance delivery discipline and engineering standards and builds a high-performing Middle East team that turns technology investment into measurable business value.

You will excel and enjoy this role if you are ready to actively handle the following missions:

Technology Strategy Portfolio & Governance

• Define and maintain the Retail & Omnichannel Technology strategy capability roadmap and investment view aligned to business roadmaps and global technology direction.
• Own technology governance across architecture delivery risk non-functional requirements service transition and technology lifecycle with clear executive reporting and escalation.
• Establish measurable technology KPIs availability performance incident trends delivery predictability technical debt and service quality agreed jointly with Product and business stakeholders.

Retail Technology & Store Operations

• Own the technology strategy and lifecycle for retail store capabilities including POS platforms store devices and peripherals pricing and promotions inventory processes and retail integrations.
• Lead and govern technology delivery for POS implementations upgrades releases deployments cutovers and stabilization including new store openings and major rollouts.
• Ensure robust POS integration with EFT terminals payment gateways acquiring services loyalty and gift cards with strong understanding of transaction flows reconciliation and operational resilience.
• Build strong team-wide understanding of SAP Retail flows and integration points with POS inventory merchandising and pricing enabling effective requirement assessment and incident diagnosis across SAP Retail and connected applications.

Omnichannel Technology & Unified Commerce

• Act as key partner to Digital Product leadership translating approved business priorities into technology roadmaps architecture decisions and investment requirements.
• Provide technology leadership for unified commerce journeys Click & Collect Ship from Store Endless Aisle store fulfilment order lookup cross-channel returns and clienteling.
• Own technology oversight of the Order Management System order orchestration inventory visibility and fulfilment integrations ensuring the technology can support intended customer and operational journeys.
• Establish effective incident problem and service management across omnichannel platforms with clear ownership SLAs stakeholder communication vendor coordination root-cause analysis and continuous improvement.

Digital Engineering & Platforms

• Own and develop the Digital Engineering capability establishing modern practices across APIs integrations cloud platforms mobile and web automation CI/CD quality engineering and observability while proactively managing technical debt.
• Partner with Enterprise Architecture Cybersecurity and Infrastructure to ensure solutions are secure resilient scalable and aligned with enterprise standards.
• Identify practical opportunities for AI automation and data-driven capabilities to improve customer experience store productivity and technology operations.

Payments Compliance & Regional Readiness

• Ensure technology solutions meet applicable UAE and regional payment fiscal tax data protection and regulatory requirements working closely with Finance Legal Risk and Compliance.
• Maintain strong awareness of country-specific fiscalisation payment certification and regulatory constraints when designing and deploying retail solutions across the Middle East.
• Ensure payment and POS changes are appropriately tested certified reconciled and operationally supported with clear controls for business continuity.

Leadership Commercial & Vendor Management

• Lead and develop a high-performing team building succession depth clear accountability and a culture of ownership collaboration and continuous improvement.
• Manage technology partners vendor performance budgets and investment priorities to maximize business value.
• Build strong relationships with local and global stakeholders fostering collaboration innovation and execution excellence.

Do not hesitate to apply if you are/have:

• 15 years experience in Retail Technology Omnichannel Digital Commerce or related technology functions including senior leadership roles.
• Strong background in large multi-site retail environments managing store technology implementations rollouts and technology modernization programs.
• Proven ability to lead multi-disciplinary technology teams and partner effectively with product owners.
• Solid knowledge of SAP Retail POS implementation and operations OMS (Fluent Commerce preferred) and omnichannel / unified commerce journeys solutions.
• Good understanding of compliance taxation payment and data privacy ideally within Middle East region.
• Strong commercial acumen across budget management business cases vendors contracts and SLAs.
• Excellent communication skills and stakeholder management able to simplify complex technology decisions for business leaders while retaining the technical depth to challenge solutions.
• A collaborative customer-centric mindset comfortable working in a fast-paced and matrix environment.
• Bachelors degree in relevant field professional certifications are advantageous (Agile ITIL cloud or program management)
• Fluent English; Arabic and/or French would be a plus.

Here you will find:

• Community. In which authenticity is embraced and the strength of our differences fuels our collective spirit

• Culture of empowerment. Learning & growth that offers you the tools space and opportunity to learn innovate and lead

• Work that brings fulfillment. From delighting clients every day to inspiring our industry at large every action makes a difference

Join us and belong to something beautiful