ME Training Lead

Date Posted:

Country:

Location:

Job Description Middle East Training Leader

Position Summary

The Middle East Training Leader is responsible for designing developing and implementing the technical training strategy across the Middle East region. This role ensures the successful deployment of all training plans through direct delivery and close collaboration with Field Engineers Supervisors and Branch teams. The ultimate objective is to elevate the technical capabilities knowledge and performance of all field employees contributing to long-term operational excellence and customer satisfaction.

Key Responsibilities

1. Training Strategy & Program Development

- Define the regional technical training strategy aligned with Middle East business needs corporate standards and field operational priorities.

- Design comprehensive technical training programs learning paths and skill development frameworks for technicians supervisors and Field Engineers.

- Develop training materials documentation practical modules and evaluation methods.

2. Training Delivery & Deployment

- Lead the deployment of the annual Training Plan across all Middle East branches.

- Conduct direct technical training sessions for field personnel and support Field Engineers and Supervisors in their training roles.

- Ensure proper execution of all training activities by monitoring attendance quality learning retention and follow-up assessments.

3. Performance Improvement & Technical Competency

- Evaluate training effectiveness through on-the-job performance skill assessments and competency audits.

- Identify gaps in technical knowledge safety practices troubleshooting skills or installation/maintenance procedures and develop targeted training interventions.

- Continuously upgrade training content to reflect new technologies tools safety standards and best practices.

4. Collaboration & Stakeholder Management

- Work closely with Country Field Service Leads Field Transformation Leaders and Field Enablement teams to align training with operational goals.

- Coordinate with Branch Managers and local supervisors to schedule and prioritize training sessions.

- Liaise with Quality and Safety Leaders to integrate compliance and regulatory requirements into training modules.

5. Reporting & Continuous Improvement

- Monitor and report training KPIs including completion rates certification levels skill progress and post-training performance metrics.

- Propose continuous improvement actions to enhance training efficiency delivery methods and technical content.

- Maintain accurate records of all training activities certifications and competency levels across the region.

Qualifications

- Bachelors Degree in Engineering (Electrical Mechanical Industrial or related technical field). Mandatory.

- Fluent English (spoken and written). Mandatory.

- Minimum 58 years of experience in technical training field engineering maintenance operations or similar roles.

- Experience in the elevator/escalator industry or related vertical transportation sectors is strongly preferred.

- Proven ability to design and deliver technical training programs.

- Strong communication instructional and presentation skills.

- Ability to travel extensively across the Middle East region.

Competencies

- Technical Expertise in Field Operations

- Instructional Design & Training Delivery

- Leadership & Coaching

- Communication & Team Collaboration

- Analytical Thinking & Problem Solving

- Process and Performance Improvement

- Safety & Quality Orientation

- Adaptability and Cultural Awareness

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Privacy Policy and Terms:

Click on this link to read the Policy and Terms