LTO Sales Representative

Job Purpose
The Sales Agent (Lease-to-Own) will be responsible for driving Lease-to-Own sales by engaging with customers negotiating deals and closing contracts while maintaining strong client relationships. Since we currently lack an Arabic-speaking salesperson this role is critical to capturing a significant untapped customer segment and achieving our monthly sales target of 10 cars directly contributing to the companys revenue growth.

Duties and Responsibilities (Generic) of the position

Manage End-to-End Sales Process

• Handle the complete Lease-to-Own sales cycle including engaging with customers understanding their needs presenting suitable car options negotiating pricing and financing terms and closing deals successfully.

Achieve Sales Targets

• Consistently work towards achieving the monthly sales target of 10 cars while maximizing revenue per deal through upselling additional services where possible.

Customer Engagement & Relationship Building

• Proactively interact with potential and existing customers to build strong relationships and establish trust.
• Maintain ongoing communication with clients to ensure satisfaction and encourage repeat business and referrals.

Present Vehicles and Financing Options

• Confidently explain car specifications pricing financing options and Lease-to-Own benefits to customers in both Arabic and English ensuring they understand all terms clearly.

ERP & CRM Management

• Accurately update and manage customer records leads and deal statuses in the ERP/CRM system.
• Ensure contracts payment schedules and customer information are correctly processed and documented.

Lead Management & Follow-Ups

• Maintain a healthy pipeline of qualified leads and conduct regular follow-ups to maximize conversion rates.
• Work with leads generated through marketing campaigns while also nurturing showroom walk-ins.

Assist Walk-In Rental Customers (Occasionally)

• While the primary focus is Lease-to-Own sales provide basic support to walk-in rental customers when needed ensuring a smooth customer experience.

After-Sales Support

• Provide assistance to customers post-sale by coordinating contract-related queries payment schedules and other basic support.

• Ensure seamless handovers and resolve initial issues quickly to maintain customer satisfaction.

Collaboration with Internal Teams

• Work closely with the marketing team to convert campaign leads and support promotional offers.
• Coordinate with the operations team to ensure timely vehicle availability registration and delivery.
• Share customer insights and feedback with management to improve pricing strategies and offerings.

Maintain Product & Market Knowledge

• Stay updated on the companys full car inventory pricing structures and financing options.
• Monitor market trends and competitor offerings to better position our products and improve customer conversion rates.

Reporting & Performance Tracking

• Prepare regular reports on leads closed deals and customer interactions to keep management updated on performance.
• Participate in periodic reviews to evaluate performance against KPIs and identify areas for improvement.
  
  Skills required at fulfill the position
  • Fluency in Arabic (mandatory) and English for effective communication with customers.
  • Strong automotive industry knowledge including car models pricing and financing options.
  • Proven sales negotiation and closing skills with the ability to achieve monthly targets.
  • Experience in Lease-to-Own sales or similar automotive financing models is an advantage.
  • Basic proficiency in ERP systems for managing leads contracts and payments.
  • Knowledge of CRM tools for tracking customer interactions and follow-ups.
  • Ability to prepare and manage basic reports using MS Excel.
  • Excellent presentation and persuasion skills for pitching offers and deals.
  • Strong customer relationship management skills to build trust and drive repeat business.
  • Ability to handle multiple leads simultaneously and manage follow-ups effectively.
  • Professional presentable appearance with a confident showroom presence.
  • Customer-focused mindset with the ability to understand and meet client needs.
  • Good problem-solving skills to handle objections and resolve issues quickly.
  • Ability to work independently and as part of a team to achieve overall business goals.
  • Time management skills to prioritize tasks and respond to customer inquiries promptly.
  • Adaptability to handle both Lease-to-Own and occasional rental customer requirements.
  • High level of accuracy and attention to detail when processing contracts and payments.
    
    Position Qualifications (Academic & Professional)
    • Bachelors degree in business administration Marketing or a related field (preferred but not mandatory).
    • Minimum 2 years of proven sales experience in the automotive industry.
    • Prior experience in Lease-to-Own sales or automotive financing is an advantage.
    • Basic knowledge of ERP systems for handling contracts payments and customer data.
    • Familiarity with CRM tools for managing leads and follow-ups (training can be provided).
    • Proficiency in MS Excel and basic reporting skills.
    • Fluency in Arabic (mandatory) and English for effective communication.
    • Valid UAE driving license (preferred but not compulsory).