L1 Support Engineer

We are hiring an experienced L1 Support Engineer for our client in Dubai to provide first-level technical support troubleshoot application issues and ensure timely resolution of customer queries.

Key Responsibilities:

• Handle customer support tickets and technical queries.
• Assist users with portal access configurations and application-related issues.
• Monitor invoice processing status and resolve basic errors.
• Troubleshoot first-level application and system issues.
• Escalate complex technical issues to L2 Support.
• Maintain accurate ticket documentation and provide timely customer updates.

Key Requirements:

• 24 years of experience in L1 Technical Support or Application Support.
• Basic knowledge of SQL.
• Experience in application troubleshooting and issue resolution.
• Familiarity with ticketing systems and support processes.
• Strong communication and customer service skills.
• Good documentation and problem-solving abilities.

Candidates with experience in application support ERP systems or E-Invoicing platforms are encouraged to apply.