IT Systems Engineer
ملخص الوظيفة
- Build and configure systems infrastructure and services.
- Contribute to larger internal and client builds as part of the wider team.
- Test implementations for functionality security and supportability.
- Hand over work with documentation and support procedures in place.
- Maintain servers cloud services networks and firewalls to agreed standards.
- Monitor availability performance and capacity acting before issues affect users.
- Complete patching backups and restore tests on schedule.
- Identify aging or unreliable components and recommend improvements.
- Resolve technical tickets from internal teams and clients within agreed SLAs.
- Handle escalations from first-line support and resolve causes.
- Keep requesters informed of progress next steps and expected resolution times.
- Escalate issues beyond the roles authority or expertise promptly and clearly.
- Administer tools and platforms including accounts groups and permissions.
- Apply MFA endpoint protection and configurations consistently across systems.
- Assess test and record changes with rollback steps prepared.
- Support tracking of licenses domains certificates and renewals.
- Maintain configuration records network diagrams and operating procedures.
- Record troubleshooting findings known issues and recovery steps for future use.
- Store credentials and recovery information only in approved secure systems.
- Ensure every maintained system can be supported and recovered by another team member.
- Deliver assigned work within agreed scope estimates and deadlines.
- Log time accurately against internal and client work including project tasks.
- Treat time as a cost avoiding unnecessary complexity and rework.
- Give clear updates on progress system health outstanding issues and risks
- 3 years hands-on IT experience across systems infrastructure and user support.
- Proven experience building systems and maintaining them after launch.
- Structured methodical troubleshooting and root cause analysis.
- Experience administering user accounts permissions and access across business tools.
- Practical understanding of networking servers or cloud services and backups.
- Experience resolving technical tickets and escalations for internal users or clients.
- Experience producing clear documentation and following change control procedures.
- Demonstrated ability to learn unfamiliar systems quickly.
- A degree diploma or equivalent practical experience.
- Google Workspace administration and security.
- Linux Docker Proxmox or other virtualization platforms.
- Bash or Python scripting for automation.
- Experience with DNS domains SSL certificates and web hosting.
- Experience with device management SSO and centralized access control.
- Experience with monitoring tools such as Grafana.
- Experience supporting multiple clients or business entities.
Required Skills:
3 years hands-on IT experience across systems infrastructure and user support. Proven experience building systems and maintaining them after launch. Structured methodical troubleshooting and root cause analysis. Experience administering user accounts permissions and access across business tools. Practical understanding of networking servers or cloud services and backups. Experience resolving technical tickets and escalations for internal users or clients. Experience producing clear documentation and following change control procedures. Demonstrated ability to learn unfamiliar systems quickly.
Required Education:
A degree diploma or equivalent practical experience.
عن الشركة
Die Nexus Group ist mehr als ein Unternehmen – Mit smarten Technologien unterstützen wir Menschen bei der Gründung, der Führung und dem Aufbau ihrer Firmen. Folgende Brands gehören der Nexus Group: Startups.ch: Die digitale Plattform für Gründer:innen – von der Geschäftsidee bis zur F ... اعرض المزيد