IT Executive - Hospitality - The First Group

• Troubleshoot IT System and Hardware.
• Manage and monitor Network Devices.
• Administer Databases.
• Follow all company policies and procedures; protect company assets. Address guests service needs.
• Responsible for providing comprehensive IT support and technical functions.
• Monitor operate coordinate assist and train others in the operation of computer hardware software and peripherals in order to achieve the desired result.
• Provide enduser support. Manage user accounts including set up removal and resetting passwords in order to ensure confidentiality and proper use.
• Responsible to adhere with all information security policies and hotel/property/outlet procedures.
• Manage and monitor the A/V equipment in the property/F&B outlets.
• Support the F&B operational needs for POS requirements such as RVC Configuration creatingmenu items & packages classes SLU NLU and configure reports.
• Setup Install and troubleshoot POS Check and KOT printers.
• Maintain inventory of all technology devices.
• Supporting the rollout of new applications/systems.
• Prepare project status reports.
• Prioritizing and managing many open cases at one time.
• This position will also require oncall response to incidents as necessary.
• Oversight and management of a 24x7x365 environment which may require some off shift work.

• Degree in Information Technology Computer Science etc or equivalent.
• IT related Certifications & Trainings.

Technical Capability:

• Working knowledge of relevant operating systems software network installation and configuration.
• 3 years of experience in a similar role.
• Excellent problemsolving and critical thinking skills.
• Good knowledge of Opera Micros FMC and SUN System.

Soft Skills:

• Excellent communication and interpersonal skills
• Excellent problemsolving skills
• Good Analytical and reasoning skills
• Work under pressure
• Conflict resolution
• Good organization time management and prioritization.