IT CAFM Team Leader

KUFM is looking for an experienced IT/CAFM Team Leader to join our team in Abu Dhabi UAE.

If you are a skilled IT/CAFM Team Leader and have a strong technical background we would love to hear from you.

Job Purpose:

The IT/CAFM Team Leaderis responsible for managing all digital systems that support Facilities Management operations for a large university student accommodation project in Abu Dhabi.

This includes configuring and maintaining CAFM platforms BMS dashboards Helpdesk systems and FM-related IT infrastructure. The role ensures seamless system integration accurate data management and full compliance with contractual performance and reporting requirements.

Key Responsibilities:

• Configure operate and maintain the CAFM platform to support PPM reactive maintenance SLAs lifecycle planning and service requests.
• Manage integration between CAFM and other systems (ERP IoT BMS).
• Manage CAFM integration with BMS Helpdesk and IoT systems for real-time monitoring and reporting.
• Oversee API integration middle ware and data exchange process.
• Administer and maintain CAFM platform (user accounts roles permissions workflows)
• Maintain accurate CAFM asset registers location hierarchies and system data integrity.
• Develop implement and maintain workflows aligned with contractual requirements
• Ensure all Service Events Exception Events and Service Requests are logged and tracked accurately
• Implement and maintain Service Event Categorisation Protocol
• Oversee Helpdesk system as the primary interface for FM service delivery
• Ensure proper ticket logging tracking escalation and closure
• Monitor service performance against SLAs
• Generate monthly and annual performance reports as per contract.
• Develop dashboards for SLA compliance availability PPM completion utilities consumption and KPIs
• Support payment mechanism calculations including deductions related to performance
• Manage FM-related servers networks backups and data storage
• Operate and monitor systems hosting CAFM BMS and Helpdesk applications
• Ensure data security integrity and system availability
• Administer IDF racks network switches patch panels LAN/WAN VLANs and routing protocols
• Ensure redundancy failover mechanisms and secure data flow via firewalls and security systems
• Implement cybersecurity controls across all FM systems and devices
• Manage firewalls antivirus endpoint protection and access control
• Ensure compliance with ICT policies and contractual requirements
• Provide first- and second-line support for CAFM and IT-related issues
• Configure and maintain FM user devices/FM scope (laptops desktops printers scanners)
• Support troubleshooting maintenance and lifecycle management of CAFM/IT assets
• Train FM staff and Helpdesk operators on CAFM and digital tools
• Provide ongoing system support troubleshooting and user guidance
• Liaise with Procurers ICT team security team and other stakeholders
• Manage CAFM vendors software providers and integration partners
• Support digital transformation initiatives (e.g. IoT predictive maintenance)
• Identify and implement process improvements and automation opportunities
• Provides clear reporting updates and escalation when required.
• Ensures customerfocused service delivery to accommodation occupants.
• Ensure that M&E team vendors and contractors fully comply with HSE requirements.
• Ensure adherence to Good Industry Practice legislation and all necessary consents

• Configuring and managing CAFM platforms BMS dashboards and Helpdesk systems.
• Integrating Skills with FM systems with IoT access control and energy management tools.
• Excellent troubleshooting and technical problemsolving skills.
• Proficiency in CAFM BMS and Helpdesk systems.
• Server rack setup port structured cabling and environmental controls
• Wi-Fi deployment signal optimization and connectivity troubleshooting.
• Good communication coordination and reporting abilities.
• Commitment to safety compliance and service excellence.

• Bachelors degree in IT Computer Science Engineering or related field.
• Minimum 1215 years of experience in CAFM/BMS/IT infrastructure management within FM or PPP projects.
• Strong knowledge of FM operations SLA-based contracts and system integrations.
• Experience with networks servers Wi-Fi and cybersecurity.
• Excellent analytical reporting and communication skills.
• Experience in residential hospitality commercial or any Hard FM establishment but student accommodation/school/university environments preferred.