IT Admin

Start Your Journey With Us

From the very first opening of the St. Regis New York St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.

Crafted for modern connoisseurs who desire exceptional experiences The St. Regis Abu Dhabi is the social epicenter for royalty discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city including the extraordinary Abu Dhabi Suite the highest suspended suite in the world connecting the two Nation Towers.

The St. Regis is part of Marriott International a brand leader offering the most powerful portfolio in the industry our more than 30 leading brands and nearly 9100 properties in 142 countries and territories give people more ways to connect experience and expand their world. At the heart of The St. Regis our exceptional staff whom we address as Hosts are the ultimate luxury ambassadors dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabis best addressThe St. Regis Abu Dhabi the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.

Purpose of the Role

The IT Administrator is responsible for supporting the reliable secure and efficient operation of the hotels Information Technology environment. The role provides day-to-day technical support to hotel Hosts supports business-critical and guest-facing technology systems assists with infrastructure and application administration and helps ensure technology services are maintained in accordance with Marriott International standards cybersecurity requirements and property operational needs.

Job Requirement:

• Provide first- and second-level support for hardware software applications network connectivity printing mobile devices and related technology services.
• Support critical hotel platforms including PMS POS Microsoft 365 telephony guest-facing systems IPTV/digital signage access control and other hospitality applications.
• Assist with servers virtualization storage LAN/WAN Wi-Fi network switches backup systems and associated infrastructure monitoring and troubleshooting.
• Troubleshoot incidents and coordinate escalations with Marriott technology teams vendors and support partners to minimize operational downtime.
• Support Active Directory user accounts security groups application access and periodic access reviews in line with approved authorization.
• Assist with cybersecurity controls endpoint protection patching vulnerability remediation security assessments audits and Marriott IT compliance requirements.
• Monitor backups and participate in contingency business continuity and disaster recovery activities.
• Maintain accurate IT asset inventory technical documentation support records and technology lifecycle information
• Support preventive maintenance system upgrades implementations testing and technology projects; provide basic user guidance and training to Hosts.
• Maximum productivity and operational efficiency across hotel departments.
• High availability of hotel technology systems and services.
• Enhanced guest satisfaction through reliable technology and rapid incident response.
• Effective utilization of technology investments and system functionality.
• Compliance with Marriott IT cybersecurity data protection and technology standards.
• Timely resolution of IT incidents and service requests with minimal operational disruption.

PREFERRED QUALIFICATIONS

Diploma or Bachelors Degree in IT Computer Science Information Systems or a related discipline.

2-3 years of experience in IT support systems administration infrastructure support or a similar role.

Hotel hospitality or other 24/7 operational environment experience is highly desirable.