INDOOR SALES / CUSTOMER SERVICE

SALES DEPARTMENT -DESIGNATION - SALES INDOOR

Roles and Responsibilities:

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Maintaining and developing relationships with existing customers in person and via telephone calls and emails.

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As a team there should be a complete collaboration and communication with the rest of the team members is expected at all times.

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Selling specific products and services to consumers, process orders in person and over the

phone.

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Acknowledge to customer requirements and presenting appropriately to make a sale.

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Acting as a point of contact between a company and its existing potential customers.

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Negotiating the terms of an agreement and closing sales and gathering market / customer information.

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Gathering market and customer information and negotiating on price, costs, delivery and specifications with buyers and managers.

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Preparing Tenders / Quotations required within the frame work of management directions.

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Checking the quantities of goods on display and in stock and liaising with suppliers to check the progress of existing orders if required.

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Recording sales order information and sending copies to the sales supervisor..

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Should maintain and update a share folder in database for future references of catalogs, brochures and any previous quotes.

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Gaining a clear understanding of customers businesses and requirements and making accurate, rapid cost calculations and providing customers with quotations.

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Continuous follow up on mails and quotations is a must.

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Attending team meeting and sharing best practice with colleagues.

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Conduct demonstrate products and show consumers how to maximize their features.

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Conduct outbound lead follow – up calls to potential and exiting customers via telephone and

email to qualify leads and to sell products and services.

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Managing Director and sales supervisor has to be copied in all mail correspondence.