Hostess Pool & Beach

Role Overview

As a Pool & Beach Hostess at Banyan Tree Dubai you are responsible for creating a warm seamless and welcoming arrival experience for guests in the resorts outdoor leisure areas. You will manage guest flow across pool and beach zones coordinate seating and cabanas and ensure every guest feels personally recognised and cared for from the moment they arrive.

You are the key connection between guests and the service team ensuring smooth operations and an effortless luxury experience.

Key Responsibilities

Guest Welcome & Arrival Experience

• Greet guests warmly upon arrival at the pool and beach areas.
• Provide a polished friendly and professional first impression.
• Assist guests with seating allocation sunbeds cabanas and umbrellas.
• Ensure guests are settled comfortably and have all necessary amenities.

Seating & Guest Flow Management

• Manage allocation of sunbeds cabanas and beach/pool seating.
• Coordinate with the Pool & Beach Supervisor to ensure smooth guest flow.
• Monitor availability and maintain accurate awareness of occupied/reserved areas.
• Communicate wait times or availability clearly and professionally.

Guest Experience Support

• Anticipate guest needs such as towels shade and seating preferences.
• Assist with guest requests and ensure prompt coordination with service colleagues.
• Handle guest feedback or concerns with professionalism and escalate where needed.
• Create a relaxed and welcoming atmosphere throughout the day.

Operational Support

• Ensure pool and beach entrance areas are clean organised and well-presented.
• Support setup and breakdown of guest areas as required.
• Maintain proper display of towels menus and guest information materials.
• Assist with coordination between guests and service teams during peak periods.

Communication & Coordination

• Work closely with waiters supervisors and management to ensure smooth operations.
• Relay guest preferences and special requests to service teams.
• Support efficient communication during busy service periods.

Qualifications :

Qualifications & Experience

• Previous experience in a hostess or guest relations role in luxury hotels beach clubs or resorts preferred.
• Experience in outdoor or high-volume leisure environments is an advantage.
• Strong communication and guest service skills.
• Excellent spoken English; additional languages are a plus.
• Well-groomed professional appearance suitable for a luxury resort environment.

Competencies

• Strong guest-centric mindset
• Warm approachable and professional personality
• Excellent communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Calm and composed under pressure
• High attention to detail
• Team-oriented and proactive attitude
• Strong organisational skills

Additional Information :

Why Join Us: At Banyan Tree Dubai you will be part of a globally recognised luxury hospitality brand committed to exceptional service sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.

Remote Work :

No

Employment Type :

Full-time