أدخل المسمى الوظيفي أو الكلمة الرئيسية
Guest Relations Executive Russian Speaking
موقع الوظيفة:
الراتب شهرياً:
تم النشر:
12 نوفمبر 2026 (نُشرت قبل 2 ساعة)
تم النشر:
آخر موعد للتقديم:
9 فبراير 2027
آخر موعد للتقديم:
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
عدد الوظائف الشاغرة:
ملخص الوظيفة
Guest Relations Executive - Russian Speaker.
One Year Work Experience in a Hotel is must.
Responsibilities:
Responsibilities:
- Ensuring and providing flawless professional and high-class guest service experiences.
- Analyzing customer feedback and providing direction to continuously improve hotels overall rating.
- Responding to guests needs and anticipating their unstated service needs.
Job brief:
- We are looking for a Russian Speaker Guest Relations Executive to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel.
- Guest Relations Executive responsibilities include greeting clients as they arrive coordinating their check-ins to assigned rooms and informing them about the hotels facilities. You will also make sure our front-desk staff including Receptionists and bellboys offer customer service and provide memorable hospitality experiences for our guests.
- If you have previous hospitality experience and are familiar with hotel procedures like bookings luggage collection storage and check-in/check-out processes wed like to meet you. Our ideal candidates have a flair for communication with the ability to resolve issues in a timely and accurate manner.
- Ultimately you will manage guest services and our hotels image by answering guests requests and making sure our visitors are satisfied.
Responsibilities:
- Provide upscale guest service experiences for clients throughout their stay.
- Ensure clients are properly greeted upon their arrival.
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.
- Coordinate luggage collection and storage.
- Oversee check-in and check-out procedures including reservations and financial transactions.
- Promptly address guests requests like in-room dining.
- Actively listen to and resolve complaints.
- Ensure special guests like disabled people elderly children and VIPs receive personalized services.
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
- Inform clients of our hotel services including breakfast and dining options.
- Promote all hotel amenities conveniences and programs offered.
- Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures.
- Appraise teams performance and produce regular reports.
- Liaise with Housekeeping & other operational departments to provide an overall comfortable guest experience.
- Examine daily duties assign tasks and check on progress.
- Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings.
- Recommend local tourist spots including places to dine shop and sight-see.
- Establish friendly relationships with regular hotel clients.
Requirements and skills:
- Proven work experience as a Guest Relations Manager Hotel Manager or similar role.
- Understanding of all hotel management best practices and relevant laws.
- Hands-on experience with Hotel Management software (PMS).
- Proficiency in English & Russian is must; knowledge of other languages is a plus.
- Customer service drive with outstanding communication and active listening skills.
- Excellent problem-solving and multitasking skills.
- Leadership skills along with the ability to motivate a team into high performance.
- Ability to work flexible hours.
- Strong sense of responsibility and a professional presentation.
- Degree in Hospitality Management Tourism Business Administration or relevant field.
Required Experience:
Exec
