Finops Agent

Financial Operations Stakeholder Coordination Data Management

• Own accurate and timely updates of revenue cost accrual and billing information at job level in Maersk systems.
• Validate job costing against agreed customer rates supplier quotations service agreements and supporting documentation.
• Ensure customer invoices are raised accurately and on time and that supplier costs are recorded to support timely payment and reliable profitability reporting.
• Monitor open jobs unbilled revenue missing costs accruals and financial exceptions through to closure.

• Act as the FinOps point of contact for assigned operations products customers or financial processes.
• Work closely with Operations Customer Experience Finance Procurement Accounts Payable vendors and customers to resolve rate billing cost and documentation issues.
• Engage stakeholders proactively on high-risk or time-sensitive exceptions define clear actions and owners and follow through until resolution.
• Communicate complex financial-operational issues clearly using data and business impact to support decisions and escalation.

• Manage large operational and financial datasets with a strong focus on completeness accuracy consistency and traceability.
• Use Excel and reporting tools to reconcile data identify anomalies perform root-cause analysis and prioritize corrective action.
• Maintain structured trackers and dashboards for pending invoices missing costs disputes aging items and job closure performance.
• Convert data into practical insights for stakeholders highlighting trends risks financial exposure and recommended actions.

• Follow financial controls approval requirements standard operating procedures and audit documentation standards.
• Ensure transactions have adequate supporting documents and maintain an audit-ready trail for key updates and decisions.
• Identify recurring process or system gaps and collaborate with relevant teams to implement sustainable corrective actions.
• Challenge unclear ownership or non-standard practices constructively while supporting a collaborative solution-oriented culture.

• Timely and accurate customer invoicing.
• Correct and complete job costing including cost and revenue updates.
• Job closure within agreed timelines.
• Reduction in unbilled revenue missing costs aged items and recurring exceptions.
• Timely resolution of stakeholder queries disputes and escalations.
• Data accuracy control compliance and audit readiness.
• Quality of stakeholder communication and effectiveness of cross-functional follow-up.

• Bachelor's degree in Finance & Accounting Logistics Supply Chain Management Business Administration or a related discipline.
• Approximately 2 to 3 years of experience in financial operations billing job costing accounts payable/receivable logistics finance or a customer-facing finance role.
• Experience working with large datasets reconciliations operational KPIs and exception management.
• Advanced working knowledge of Microsoft Excel including lookups pivot tables conditional formulas data validation and reconciliation techniques.
• Experience with SAP freight-forwarding platforms ERP systems or operational finance tools is preferred.
• Knowledge of freight forwarding 4PL logistics or supply chain operations is an advantage.
• Fluent written and spoken English.

• Strong stakeholder management with the confidence to work across functions and engage vendors or customers.
• High level of data accuracy attention to detail and ownership.
• Analytical problem-solving and the ability to connect operational activity with financial impact.
• Clear professional and engaging communication including structured escalation of critical issues.
• Ability to manage competing priorities meet deadlines and follow issues through to closure.
• Digital mindset and willingness to learn new systems reports and automation opportunities.
• Collaborative team orientation customer focus and a constructive challenge-the-status-quo mindset.

• Take end-to-end ownership of assigned financial-operational activities rather than limiting responsibility to system updates.
• Use data to anticipate issues and act before they affect billing supplier payment customer service job closure or month-end performance.
• Operate with integrity confidentiality and discipline when handling financial and customer information.
• Contribute to a culture of accountability continuous improvement and measurable business outcomes.