Field Services Specialist

Roles and Responsibilities:

• Perform onsite installation of systems and equipment and ongoing preventive maintenance repair and calibration after installation
• Respond to requests for emergency repairs and services to troublesome equipment
• Provide technical instruction and assistance to customer representatives regarding installation operation calibration repair and maintenance at customers sites
• Develop and further expand technical knowledge and expertise currently recognized industry standards for engineering ability
• Maintain knowledge of applicable product line warranties and accomplish effective warranty administration
• Plan prepare and/or instruct both internal and external training programs as required to impart and perpetuate field engineering and/or product knowledge in area of specialization
• Perform administrative functions; such as writing technical reports ordering materials securing quotations preparing job status reports reports to customers time sheet and expense sheets on a complete timely and thorough basis
• Maintain knowledge of the report system to the extent required for timely and accurate input of field information necessary
• Maintain strong safety mindset to assure the executed work reflects the technical requirements within GE safety standards
• Maintain knowledge to troubleshoot and provide routine maintenance checkout for wide range of equipment vintage
• Prepare timely and accurate technical reports for customer records and a reference for future outages

Required Qualifications:

• Bachelors Degree in Electrical Engineering from an accredited university
• Minimum of 5 years of field engineering experience
• Ability to work effectively with minimum supervision
• Strong customer service mindset
• Prior field engineering experience
• Strong organizational skills
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Prior experience with GE Siemens ABB and Allen Bradley equipment

Desired Characteristics:

• Ability and willingness to travel approximately 75 of the time as required
• Ability and willingness to possess and maintain a valid drivers license
• Ability and willingness to work remotely; as required