ERP Engineer

Essential Functions / Key Areas of Responsibility

Providing Initial support and troubleshooting assistance to end-users experiencing problems with Day to Day use of SAP ECC Application. This involves investigating and diagnosing issues identifying root causes and implementing solution.
Assisting end-users with SAP application usage and functionality.
Identifying potential issues proactively monitoring system alerts and interfaces between SAP and Non-SAP Systems and taking appropriate measures to prevent system performance and data integrity issues.
Creating and maintaining documentation related to known issues workarounds and resolutions. Developing knowledge base articles FAQs to facilitate self-service for end-users and building knowledge repository within SAP Support team.
Interact with internal team members outsourced partners for issues and requests resolution/escalation.
Engage with managed service partners to ensure quality of service (QoS) for the Operations team.
Transform business requirements and collaborate with service delivery team to provide estimates to meet requirements.
Identifying opportunities for process improvements automation or efficiency enhancements within the SAP service desk function. Proposing and implementing solutions to streamline support processes and enhance the overall customer experience.
Other duties as assigned by management within the SAP Environment.

Minimum Requirements: Skills Experience Education Technical/Specialized Knowledge Certifications Language

• Must be familiar with SAP ECC 6.0 functionality (EHP 6.0 minimum) and 3 years of working experience in one of the core module of SAP (FICO PP MM SD PM or CS)
• Bachelors degree in Computer Science Business Administration or Financial Management or related field/foreign equivalent required Masters Degree in Computer Science related field or foreign equivalent highly desired.
• Experience in Industry & Manufacturing domain
• Previous experience in setting up Industry activities in SAP is preferred.
• Experience in working in multiple service delivery teams on-shore-off-shore
• Understand the integration points with between SAP and Non-SAP Systems
• Customer Service and Results oriented.
• Proven ability to stay organized and the ability to prioritize workload.
• Must have excellent communication skills both oral and written.
• Ability to work in a team environment including team members both locally and remotely both foreign and domestic.
• Must Speaks French

Preferred Qualifications

SAP Certification in one of the core module is preferred.
Experience with ITSM tools such as ServiceNow for managing the Incidents Requests and Changes of SAP
2 full lifecycle implementation projects either as SME/functional analyst

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