Ecommerce Operation Executive

Position: Ecommerce Operation Executive

Language Requirement

Fluent English (Mandatory)
Arabic Preferred

Role Overview

The Ecommerce Executive will support the day-to-day operations of our D2C websites and marketplace business ensuring accurate product listings effective online merchandising smooth ecommerce operations inventory management and website maintenance. The role will work closely with marketing warehouse customer support logistics content and technology teams to deliver a seamless customer experience and support business growth across all ecommerce channels.

Key Responsibilities

Product Listing Catalog Management & Content Localization 25%

1. Create and manage product listings across D2C websites and marketplaces.
   
2. Ensure product attributes descriptions specifications sizing pricing and imagery are accurate and complete.
   
3. Coordinate with graphic designers studio teams store teams and brand teams to obtain required product assets.
   
4. Localize product content for regional markets where required.
   
5. Maintain catalog accuracy and perform regular content audits.
   
6. Support bulk uploads and catalog updates through ecommerce platforms.
   
7. Monitor product visibility and ensure listings meet brand standards.
   

Online Merchandising & Website Management 25%

1. Manage category structures collections and product merchandising on ecommerce websites.
   
2. Curate assortments and product placements to improve discoverability and conversion.
   
3. Execute pricing updates promotions and campaign launches.
   
4. Monitor inventory availability and coordinate stock updates.
   
5. Launch new products and ensure timely website updates.
   
6. Conduct regular website audits to identify broken links content errors and merchandising issues.
   
7. Support seasonal campaigns and landing page updates.
   

Ecommerce Operations & Order Management 20%

1. Monitor order flow across D2C websites and marketplace platforms.
   
2. Coordinate with warehouse and logistics partners to ensure timely order fulfillment.
   
3. Track deliveries and support issue resolution related to shipping and fulfillment.
   
4. Manage return and exchange coordination with warehouse teams.
   
5. Support third-party marketplace order management processes.
   
6. Ensure operational accuracy across Shopify OMS ERP and marketplace systems.
   
7. Escalate operational issues and coordinate timely resolution.
   

Customer Support 10%

1. Support customer inquiries received through email chat WhatsApp and other support channels.
   
2. Provide product information order updates and sizing guidance.
   
3. Coordinate with customer service teams to resolve escalations.
   
4. Ensure customer interactions align with brand service standards.
   
5. Maintain accurate records of customer interactions where required.
   

Digital Asset Management 7%

1. Manage and organize digital assets received from brands and internal teams.
   
2. Prepare asset sets for website launches campaigns and marketplace requirements.
   
3. Ensure website images banners videos and content assets are updated and optimized.
   
4. Maintain structured asset repositories and version control.
   
5. Support content and marketing teams with asset requirements.
   

Reporting & Business Performance 7%

1. Prepare daily weekly and monthly ecommerce reports.
   
2. Update dashboards covering sales inventory website performance and operations.
   
3. Monitor stock availability and support replenishment reporting.
   
4. Support analysis of sales trends and product performance.
   
5. Provide operational insights and highlight areas for improvement.
   

General Coordination & Business Support 6%

1. Support order form creation and assortment planning activities.
   
2. Coordinate with internal stakeholders on ecommerce business requirements.
   
3. Conduct competitor and market research.
   
4. Support special projects and process improvement initiatives.
   
5. Assist in implementing new ecommerce tools workflows and best practices.
   

KRA Area Weightage Key Outcomes / Metrics

Skill Set Required

Mandatory Skills

Strong understanding of ecommerce operations
Excellent organizational and coordination skills
Strong attention to detail
Ability to manage multiple tasks simultaneously
Strong communication and follow-up skills

Technical Skills

Shopify administration and merchandising
Experience with ERP and OMS platforms
Advanced Microsoft Excel skills
Familiarity with product catalog management
Experience with marketplace platforms (Amazon Noon Namshi Trendyol)
Basic understanding of ecommerce analytics and reporting

Other Skills

Analytical thinking and problem-solving ability
Strong execution and ownership mindset
Ability to work in a fast-paced ecommerce environment
Team collaboration and stakeholder management
Process-oriented approach with high attention to detail

Experience Requirement

Graduate in Business Commerce Marketing Information Technology or related field

24 years of experience in Ecommerce Operations Ecommerce Management or Online Retail

Experience managing D2C ecommerce websites preferred

Experience working with Shopify ERP OMS and marketplace platforms

Experience within fashion footwear sports luxury or lifestyle ecommerce businesses preferred