Duty Manager for Conrad Dubai

EOE/AA/Disabled/Veterans

A Duty Manager works closely with Guests to greet converse and assist with enquiries especially when VIP Guests longstay Guests and others are in the hotel lobby.

What will I be doing

As a Duty Manager you will work closely with Guests to greet converse and assist with enquiries especially when VIP Guests longstay Guests and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Occupy the hotel lobby and other public areas particularly at busy times
• Engage Guests in conversation and provide general assistance
• Manage record and resolve promptly all Guest complaints
• Meet and greet VIP Guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to longstay Guests
• Understand all credit procedures and ensure they are applied
• Stay current with all hotel products services policies and emergency procedures
• Monitor Guest satisfaction reports and implement actions to improve results
• Handle record and follow through with management issues or emergencies that arise
• Conduct any Health and Safety procedures if required including fire walks food safety investigations etc.

What are we looking for

Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector
• Good knowledge of Health and Safety and security procedures
• Calm efficient and the ability to work well under pressure
• Excellent leadership skills and exceptional communication skills
• A passion for delivering exceptional levels of guest service
• Possess strong commercial acumen with experience in increasing profitability in a tight market sector
• Experience in managing budgets revenue proposals and forecasting results in a similar sized property

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous role as a senior supervisor or Duty Manager in a similar quality hotel
• A degree or diploma in Hotel Management or equivalent
• Indepth knowledge of the hotel leisure or service sector
• Fluency in German and/or Arabic language

What will it be like to work for Conrad Hotels and Resorts

Conrad Hotels & Resorts combines contemporary design sophisticated amenities and personalized service. Conrads guest service is instinctive discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And our amazing Team Members are at the heart of it all!