Data Network Engineer I Real Estate I Al Futtaim Technologies - Al-Futtaim

Established in the 1930s as a trading business AlFuttaim Group today is one of the most diversified and progressive privately held regional businesses headquartered in Dubai United Arab Emirates. Structured into five operating divisions; automotive financial services real estate retail and healthcare; employing more than 35000 employees across more than 20 countries in the Middle East Asia and Africa AlFuttaim Group partners with over 200 of the worlds most admired and innovative brands. AlFuttaim Groups entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect excellence collaboration and integrity; AlFuttaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

AFET is a leader in converged systems integration and provides complete business solutions to large medium and small customers that include networking solutions IP telephony infrastructure contact centre solutions business applications ELV systems professional audiovisual solutions and managed services. Data Network Engineer is required to provide support services to AFTs AMC customers and onsite.

What will you do:

Responsible for:

• Impart Postsales technical support as per SLA signed with customers

• Implementation of Data Network and ICT solutions in coordination with customers principals service providers and business partners to ensure implementation meets design parameters.
• Monitoring and maintaining enterprise level network hardware and applications at customer premises.
• Advanced Diagnostics and monitoring of Data Network Infrastructure Solutions.
• Monitoring network engineering performance and ensure system availability and reliability.
• Configuring and installing routers switches firewalls load balancers VPN QoS.
• Performing network maintenance and system upgrades including service packs patches hot fixes and security configurations.
• Incident Management (Break/fix) activities including but not limited to:

Determining best means to get system back up and running to original specifications.

Coordinating the repair/replacement of failed equipment.

• Maintain current working knowledge of relevant system technologies.
• Attending service requests preventive maintenance health checks.
• Perform change management activities.
• Ensure the committed timelines are met for the projects at customer sites within the agreed scope cost and quality.
• Training to customers on system usage.
• Prioritizing workload to maximize productivity and minimize customer downtime.

Service Delivery

• Ensure Customer Satisfaction with 24x7 Support readiness.

Job Context:

This position operates within the context of Data Network Infrastructure WiFi and Security Solutions. Job seeker must be trained and certified on various solutions of Alcatel Lucent Enterprise CISCO Fortinet HP or similar. Engineer will be part of the technical support team. Job seeker must have excellent handson experience to perform the job.

Required skills to be successful:

Technical Skills:

• Experienced and Certified in Cisco Alcatel Lucent Data and Voice Networks.
• Experienced and certified in Alcatel Omni PCX Enterprise server configuration and installation.
• Expert in Installing configuring and supporting network equipment including routers proxy servers switches WAN accelerators DNS and DHCP.
• Extensive design implementation and post sales experience of UC solutions.
• Experience in commissioning and support services of Unified communication solutions along with data networking.
• Must have full solutions lifecycle experience including gathering requirements design test documentation configuration and maintenance.
• Excellent incident problem management and analytical skills.
• Proven handson network engineering experience.
• CCNP or higher (CCIE and/or CISSP highly valued)
• Deep understanding of networking protocols (e.g. IPSEC HSRP BGP OSPF 802.11 QoS)
• Solid understanding of the OSI or TCP/IP model
• University degree in Computer Science or a related subject

What equips you for the role:

Minimum Qualifications and Knowledge:

Bachelor of Engineering or similar in Electronics / Telecom / IT/ Computer Science.

Valid Post Sales Certifications.CCNP CCIE or similar.

Minimum Experience:

• Must have minimum 5 years of experience in Data Network routing/switching elements Infrastructure IP Telephony WiFi and Security and Firewall Solutions.
• Handson experience with monitoring network diagnostic and network analytics tools

Onsite support and monitoring of customer networks.

About AlFuttaim Engineering & Technologies
AlFuttaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The Engineering arm operates in the UAE Qatar Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning scaffolding and access solutions elevators and escalators control and life safety facilities management building products MEP Energy Management Technology Infrastructure and Digital Transformation.

The Technologies division provides complete business solutions to large medium and small customers that include contact centre solutions business applications business intelligence data management advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony ELV systems networking solutions professional audiovisual solutions and managed services.

These solutions are further complemented by services that include project management installation testing commissioning and aftersales maintenance contracts.