Customer Success Executive

We are the team that partners with clients to fuse data science and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and this role you will execute projects with limited supervision by compiling analyzing and interpreting sales data writing client reports and constructing presentations.

Responsibilities

• Summarize data in tables charts and graphs 
• Analyze and interpret sales data and consumer data and present key insights to clients virtually
• Setup and refresh cyclical reports
• Draft reports and presentations (category overview as well as issuebased) building a story and finalizing conclusions and proposes recommendations 
• Reviews data for errors and inconsistencies
• Attend client meetings and presentations over call 
• Discuss analysis design to best answer client questions with Client Business Partner/client with the support of Senior team member 
• Manage internal stakeholders for example the Global Report Center Team
• Provide feedback on client needs and challenging internal processes to best deliver those client needs
• Drive client value to help achieve agreed revenue and client satisfaction targets
• Use NIQ data to drive insights identifying opportunities and threats for our clients brands
• Introduce additional NielsenIQ services where appropriate to meet client needs
• Drive NPS (Net Promoter Score) and client satisfaction
• Drive cross market collaboration within NielsenIQ and client where appropriate
   

About you
 

• Highly motivated selfdirected proactive & possess a driven personality capable of working within tight deadlines or agile environment
• Resourceful inquisitive and excited about new technologies
• Generates ideas for improvements doing things differently constructively challenge status quo
• Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
• Unflagging attention to detail & demonstrated commitment to the accuracy and completeness of the information
   

Qualifications :

• University degree in Marketing Mathematics Statistics or other related fields is a must preferred Postgraduate
• 45 years of working experience in Market Research
• Knowledge of using advanced Excel Powerpoint Power BI or Tableau would be an advantage
• Strong analytical mind and excellent numerical skills
• Strong communication skills & visualization skills interested in storytelling techniques
• High level of client service skills and understanding of growth and brand strategy
• Business acumen and good knowledge of the market dynamics
• Comfortable working in a digitalenabled environment
• Fluent in spoken and written English

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• EmployeeAssistanceProgram (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90 of the worlds population.

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Our commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:  Work :

No

Employment Type :

Fulltime