Customer Sevice Documentation Coordinator

We are seeking a detailoriented and customerfocused Customer Service & Documentation Specialist to join our team. This role involves handling customer inquiries ensuring accurate documentation and coordinating with internal and external stakeholders to ensure smooth shipping operations.

Key Responsibilities:

Customer Service:
Serve as the primary point of contact for customer inquiries related to shipments documentation and schedules.
Provide prompt and professional support via phone email and other communication channels.
Address and resolve customer complaints escalating issues when necessary.
Documentation & Compliance:
Prepare and verify shipping documents (Bill of Lading commercial invoices packing lists certificates of origin etc..
Ensure compliance with shipping regulations and company policies.
Maintain accurate records of all transactions and communications.

Coordination & Communication:
Liaise with freight forwarders carriers customs agents and internal teams to ensure timely and accurate shipments.
Track shipments and provide status updates to customers.
Assist in resolving any shipping or documentation discrepancies.
Process Improvement:
Identify opportunities to improve customer service and documentation efficiency.
Assist in developing and updating standard operating procedures for documentation processes.

Requirements:
Minimum 1 year of experience in the shipping logistics or freight forwarding industry.
Strong knowledge of shipping documentation Incoterms and industry regulations.
Excellent communication and customer service skills.
Proficiency in Microsoft Office (Excel Word Outlook) and shipping/logistics software.
Detailoriented with strong organizational and problemsolving abilities.
Ability to work in a fastpaced environment and manage multiple tasks.

Preferred Qualifications:
Experience working with freight forwarders customs brokers or shipping lines.
Familiarity with import/export regulations and trade compliance.
Additional language skills are a plus.