Customer Service Specialist

Job Req Number: 118311
Time Type: Full Time

The DSV group headquartered in Denmark is one of the biggest transport and logistics companies in the world with more than 160000 dedicated employees and presence in 90 countries.

We are seeking a skilled customer service specailist who will coordinate and manage day-to-day logistics operations ensuring efficient execution of fairs and events shipments timely communication with customers and vendors accurate documentation compliance with customs and regulatory requirements and achievement of operational and financial objectives.

Detailed Responsibilities

Operational Management

• Coordinate inbound and outbound shipments from booking to final delivery.
• Monitor shipment milestones and ensure timely execution of operational activities and update manifests promptly
• Arrange transportation customs clearance and value-added services as required.
• Proactively identify and resolve operational issues to minimize service disruptions.
• Maintain shipment status updates and provide timely communication to customers and internal stakeholders.

Customer Service

• Act as the primary point of contact for assigned customers and exhibitions.
• Respond promptly to customer inquiries and operational requests.
• Ensure customer requirements and service level agreements (SLAs) are met.
• Manage customer expectations through regular updates and issue resolution.

Documentation & Compliance

• Verify shipping and customs documentation.
• Ensure compliance with customs regulations trade requirements and company procedures.
• Maintain accurate operational records and filing systems.
• Support temporary imports ATA Carnets exhibition shipments and re-export procedures where applicable.

Vendor & Carrier Management

• Coordinate with transport providers customs brokers shipping lines airlines and other service providers.
• Monitor vendor performance and service competitive quotations and support cost control initiatives.

Financial Responsibilities

• Verify supplier invoices and operational accurate job costing and timely billing.
• Support profitability targets by controlling operational expenses.
• Identify opportunities for operational efficiency and cost savings.

Reporting & Data Management

• Maintain accurate data within company operational reports KPI reports and shipment tracking reports.
• Ensure data integrity and compliance with reporting requirements.

Continuous Improvement

• Participate in process improvement initiatives.
• Support implementation of operational best to productivity service quality and customer satisfaction improvements.

Qualifications and Experience

• Bachelors degree or equivalent in Logistics Supply Chain Business Administration or related field.
• 25 years of experience in freight forwarding logistics customs clearance or supply chain operations.
• Knowledge of customs regulations and international trade procedures is an advantage.

Skills & Competencies

• Strong organizational and planning communication and stakeholder -solving and decision-making ability.
• Attention to detail and accuracy.
• Ability to work under pressure and manage multiple in Microsoft Excel and and collaboration.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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