Customer Service Representative

Job Description

Job purpose: To provide excellent customer service to both internal and external customers, ensuring timely, professional and consistent responses to enquiries, requests for quotation and any issues the customer may be experiencing. Responsible for: • Ensures customer needs are fully understood and met. • Ensures phone coverage to reach an agreed level of service. • Provides support to the Retail and Account Manager teams. • Follows the authority matrix when pricing to the customer and effectively negotiates. • Actively participates in product training to ensure knowledge is up to date. • Effectively participates in any ad-hoc campaigns, such as outbound calling. • Fully understands the Business Strategy and actively promotes the added value (key reasons a customer should partner with us). • Is proactive towards sales opportunities and maintains a healthy sales opportunity pipeline. • Regular follow up to drive a high level of quote conversion. • Maintains high level of customer data quality. • Works closely with other areas of the business in order to facilitate fast resolution of any issue. • Ensures proper storage (in all forms) of all relevant transactions and records etc. • Perform other responsibilities as assigned by the line manager. • Fosters a work culture that is built on the foundations of our organisational core values.

Desired Candidate Profile

Requirements: • Preferred graduate with a minimum of 3 years customer service experience. • Contact Centre experience preferred. • Should have good working knowledge of an ERP system. • Strong written and verbal communication skills. • Multi-tasking and workload prioritisation skills. • Proven ability to influence cross-functional teams. • Product knowledge preferred (MEP). • Good working knowledge of Microsoft PowerPoint, Word & Excel. Other: • Preference will be given to applicants who are available to join immediately. • Applications should reside in Dubai. • Own transport to be arranged to and from work.