Customer Service Representative

We are looking for a friendly professional and customer-focused Customer Service Representative to join our team. The role involves assisting customers with inquiries providing accurate information resolving concerns and ensuring every customer receives timely and professional support.

The ideal candidate should be a good communicator patient organized and comfortable handling customers through phone calls emails WhatsApp or other communication channels.

• Respond to customer inquiries through phone email WhatsApp and other available channels.
  
• Provide clear and accurate information about products services orders and company procedures.
  
• Handle customer questions requests complaints and concerns professionally.
  
• Follow up with customers to ensure their issues are resolved.
  
• Record customer interactions and update information in the company system.
  
• Process customer requests and coordinate with relevant departments when required.
  
• Track orders deliveries or service requests and provide customers with updates.
  
• Escalate complex or unresolved issues to the appropriate supervisor.
  
• Maintain accurate records of complaints inquiries and resolutions.
  
• Build positive relationships with customers through professional communication.
  
• Coordinate with sales logistics warehouse and accounts teams to resolve customer requests.
  
• Follow company customer service standards and procedures.
  
• Maintain confidentiality of customer and company information.
  
• Assist with preparing basic customer service reports when required.
  
• Support other administrative and operational tasks as assigned.
  

• High school diploma or equivalent; diploma or bachelors degree is an advantage.
  
• Previous experience in customer service call center sales support or a similar position is preferred.
  
• Good verbal and written English communication skills.
  
• Additional languages are an advantage.
  
• Basic knowledge of Microsoft Office and email communication.
  
• Experience using CRM or customer service software is an advantage.
  
• Good listening and problem-solving skills.
  
• Ability to communicate calmly and professionally with customers.
  
• Strong attention to detail and organizational skills.
  
• Ability to manage multiple customer requests efficiently.
  
• UAE experience is preferred but not mandatory.
  

• Competitive Salary
  
• Employment Visa
  
• Medical Insurance
  
• Annual Leave
  
• Paid Public Holidays
  
• End-of-Service Benefits
  
• Training and Development
  
• Career Growth Opportunities
  
• Other benefits according to company policy and applicable UAE employment requirements