Customer Service Assistant

• Responding promptly to customer enquiries, channeling Service requests to different functions within the company and ensuring a complete follow through of the requests till the closure
• Managing Customer interaction Service Levels through Voice (Phone), Email, Chat, and other multi-channel platforms
• Communicating with customers including B2B, and B2C customers through various channels including walk in’s, emails, and voice contact channels
• Acknowledging and resolving customer complaints and following up the internal departmental Service level agreements for ensuring First Contact Resolution and High Customer Satisfaction standards
• Processing orders, forms, applications and ensuring follow up with all internal and external stakeholders for optimum delivery of service
• Keeping records of customer interactions, transactions, comments, complaints and capturing Customer Satisfaction and Customer Experience measurement and metrics