CRM Data Analyst

• Analyzing marketing data and generating reports on customer information, call patterns, and demographics.
• Participating in reviewing, analyzing, and evaluating sales, marketing and administrative user needs.
• Assisting in planning, developing, implementing, and supporting new or existing CRM functions.
• Identifies and collects data sources using specific tools or techniques; inputs them into the organization’s information system.
• Assists and participates in data validation and cleaning to ensure the quality and integrity of data.
• Analyzes and extracts key data and information to meet the organization’s information system needs and requirements.
• Provides data flow diagrams and documents the processes used in a company databases.
• Participating in developing functional requirements, testing, training and implementing applications.