Butler

İş Tanımı

To identify and anticipate guests’ needs and ensure personalized service is provided 2.2 To assist with any plans or arrangements the guest intends to make during their stay 2.3 To ensure that all requests from guests are made possible and are followed up on 2.4 To fully understand and have

knowledge of all in suite services, technology, amenities, functions & systems 2.5 Ensure repeat guests are met and greeted on a daily basis and profiles are updated 2.6 Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests 2.7 Respect guest privacy and do not discuss guests’ private information with colleaguesEnsure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same 2.9 Reports on duty at least 15 minutes before starting time 2.10 Acts promptly and professionally on guest needs 2.11 Abidies strictly to the established operating procedures 2.12 Ensures the privacy of our

guests and families as well as respects culture and sense of place 2.13 Maintains an excellent reputation in the eyes of the guests and the staff 2.14 Builds friendly relationship with colleagues in all areas. 2.15 Presents himself well groomed, clean and pleasant. 2.16 Reports to duty on time. 2.17 Takes note of information, updates and instruction by the Head Butler & VIP Manager. 2.18 Takes note of information on Memo Board and Training Board. 2.19 Goes through the B.C.C. logbook and take note of information concerning guests. 2.20 Checks the guest arrival details. 2.21 Takes in depth hand over from the Floor Butler in Butler pantry or allocated area. 2.22 Reads pantry logbook and takes note and initial. 2.23 Maintains

the pantry clean and tidy and supplies well stocked. 2.24 Tests and checks that room equipment are functioning. 2.25 Co-ordinates through the Head Butler& VIP Manager with the maintenance to fix faulty equipment. 2.26 Offers the arriving guests a welcome beverage. 2.27 Extends special attention to rooms occupied by families according to the culture. 2.28 Offers service to unpack luggage. 2.29 Reviews and checks all outstanding laundry forms. 2.30 Updates the guest with room and hotel facilities and in-house activities. 2.31 Updates Butler sheet noting arrivals, departures and stays-on. 2.32 Reports any problems to the Head Butler & VIP Manager or in his absence to the designated Butler. 2.33 Assists with luggage delivery and collection with coordination of Concierge. 2.34 Takes care of the guest’s laundry, pressing and dry-cleaning with coordination of Valet

Runner. 2.35 Maintains guest wardrobe in a neat and tidy fashion. 2.36 Arranges the fruit basket and amenities for arrival and refills them on a daily basis according to the guest wishes and according to each room category (set-up). 2.37 Polishes the guest shoes as per the set standards. 2.38 Coordinates with the Front Desk for speed check-out. 2.39 Delivers guests’ mail, messages and telefaxes promptly. 2.40 Processes the guest’s departure: 2.41 Offers assistance to pack