BOTTEGA VENETA Retail Trainer Middle East

Summary

Job Description

We are currently seeking a Retail Trainer for our MIDDLE EAST region who will be based in Dubai and report to the Training Manager MIDDLE EAST.

How you will contribute

As a Retail Trainer MIDDLE EAST you will play a pivotal role in supporting the Retail Teams for Dubai Kuwait Qatar and KSA. The Retail Trainer MIDDLE EAST will report to the Retail Training Manager MIDDLE EAST on the full spectrum of training initiatives and projects and will work with store management to ensure that teams are trained to deliver the Bottega Veneta client experience to the highest standard.

DELIVERY

• Implement training inititatives ensuring consistent in MIDDLE EAST stores.
• Support Retail Training Manager to deploy corporate training courses and modules covering product retail skill and customer service training as well as mystery shopping monitoring.
• Conduct timely induction sessions for all new hires (retail and head office).
• Review and manage all training materials to make sure it aligns with HQ standard and adapt if necessary to local markets.
• Support the Retail Career Program for Brand Ambassadors and Styling Advisors delivering trainings to ensure the individuals development and empowerment.
• Deliver focused training sessions for the store based on local needs (with focus on Brand Products Selling Customer Service & CRM topics).
• Manage training logistics (training material interpretation & preparation classroom settings venue rental IT equipment).

FOLLOW UP

• Promote and followup on digital training platform monitor the usage of training material.
• Develop followup tools for the participants and onthejob check regularly gathering feedback.
• Support and coach retail management in delivering constructive training feedback and actions.
• Conduct regular store visits to understand training needs address quick wins and share best practices.
• Consolidate and update training databases (attendance participant name training dates programs records evaluations etc.
• Conduct training related reports to key stakeholders.

TRAINING NEEDS ANALYSIS

• Work with Retail Training Manager and local HR and Retail Managers to understand and identify the retail teams training needs.
• Complete the annual training schedule monthly according to field visits and indepth observation and discussions with the teams.
• Proactively and regularly analyses the local markets training needs and work out the training plan and localization on the training programs and .

Who you are

• 3 to 5 years training experience preferably in the retail industry or consultancy company with exposure in facilitation and content development
• Inspiring adaptable energetic and passionate
• Excellent communication and organization skills
• Strong time and task management skills able to work independently
• Proactive team player with a problemsolving attitude
• Fluent in English. Arabic is a plus
• Proficient in MS Office functionalities & elearning platform
• Up to 80 in Store / Travel

Why work with us

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms gender age nationality culture religious beliefs and sexual orientation enriches the workplace. It opens opportunities for people to express their talent both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates regardless of their background.

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