AV and collaboration Technology Specialist

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Key Responsibilities:

1. AV System Installation & Maintenance

• Installation configuration and testing of AV hardware control systems video conferencing equipment and digital displays.
• Perform routine maintenance and firmware updates on AV devices.
• Ensure all meeting rooms and collaboration spaces are operational clean and functional.
• Maintain AV asset inventory and track equipment usage repairs and replacements.

2. Support & Troubleshooting

• Provide Tier 1 and Tier 2 support for AV and collaboration tools escalating complex issues to senior team members as needed.
• Diagnose and resolve hardware software and networkrelated AV issues.
• Support executive meetings town halls and live events to ensure seamless AV operations.
• Train endusers on best practices for AV and video conferencing tools.

3. AV & Collaboration Technology Operations

• Monitor and manage AV systems remotely using management tools for Crestron Extron QSYS and other AV control platforms.
• Ensure AV systems are properly integrated with IT infrastructure following company security and compliance standards.
• Collaborate with IT teams to troubleshoot networkrelated AV issues and ensure stable connectivity.

4. Meeting Room & Event Support

• Set up and configure meeting spaces boardrooms training rooms and huddle spaces with video conferencing and collaboration tools.
• Provide onsite and remote support for live events executive meetings and hybrid workspaces.
• Coordinate with vendors and service providers for repairs upgrades and replacements.

5. Documentation & Process Improvement

• Maintain documentation for AV room setups system configurations and troubleshooting guides.
• Assist in developing SOPs (Standard Operating Procedures) for AV support.
• Continuously improve AV workflows and processes to enhance system efficiency and user experience.

Key Skills & Qualifications:

• Experience: 35 years of experience in AV support installation or operations.
• AV Technology Expertise: Handson experience with Crestron Extron QSYS AMX Biamp Dante Shure and other AV control and audio systems.
• Collaboration Tools: Experience supporting Microsoft Teams Rooms (MTR) Zoom Rooms Cisco Webex Poly Logitech and other video conferencing platforms.
• Technical Knowledge: Basic understanding of AVoverIP network configurations (Cisco Meraki) and signal flow.
• Support & Troubleshooting: Strong problemsolving skills in resolving AV hardware and software issues.
• Certifications (Preferred): CTS Crestron Extron QSYS or equivalent AVrelated certification.
• Soft Skills: Strong communication customer service and ability to work in a fastpaced environment.

Education (if blank degree and/or field of study not specified)

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date