Assistant Manager – Leasing and Property Management (retail)

Role Summary

The Assistant Manager Properties is responsible for all leasing property management and tenant relations activities across the Properties portfolio. The role supports senior management by driving leasing performance ensuring operational excellence enhancing tenant satisfaction and compiling market intelligence to support strategic decision-making and business growth.

Key Responsibilities

Leasing & Property Management

• Implement leasing and property management strategies in alignment with management directives.

• Generate new leads strengthen current relationships qualify prospects and conduct property viewings.

• Negotiate prepare and administer lease agreements while coordinating with internal teams to optimize leasing operations and maximize occupancy and revenue.

• Ensure all lease agreements approvals and documents are accurately prepared reviewed and maintained for annual audits.

• Ensure all leasing activities comply with contractual legal and regulatory requirements.

• Support the delivery of core and ancillary revenue streams across the portfolio.

Tenant Relations & Market Intelligence

• Build and maintain strong tenant relationships addressing inquiries and resolving concerns to promote a positive tenant experience.

• Monitor competitor activity market trends and industry developments to support strategy and decision-making.

• Represent the Properties division with internal stakeholders external partners and relevant Local Authorities.

Reporting & Financial Support

• Deliver accurate and timely leasing occupancy and performance reports for management review.

• Support annual budget planning and ensure accuracy of rental payments invoicing and collections.

• Assist in managing default cases and litigation by coordinating with in-house legal teams and external entities.

Operational Excellence

• Ensure all operational activities adhere to approved systems processes and procedures.

• Support senior management with additional tasks and special projects as required.

People Management

• Set clear performance objectives and KPIs in alignment with business goals.

• Mentor guide and support team members to strengthen capabilities and enhance operational efficiency.

• Monitor team performance using structured performance management practices.

• Foster a results-driven collaborative environment that encourages continuous improvement and professional growth.

Functional & Technical Competencies

• Proficiency in Microsoft Office Suite and property/lease management software.

• Strong understanding of market research competitor analysis and tenant relationship management.

• Solid knowledge of leasing processes agreements negotiations and legal compliance.

• Excellent interpersonal analytical and communication skills.

• Client-centric mindset with strong multitasking and attention-to-detail capabilities.

• Ability to thrive in a fast-paced team-oriented environment.

Experience & Qualifications

• Minimum 7 years of experience in real estate retail leasing or property management support roles.

• At least 3 years of experience leading small teams managing multi-site portfolios larger budgets or complex property operations.

• Proven experience in leasing tenant relations negotiations and cross-functional coordination.