Application Support Specialist - TCS BaNCs

Person Specifications

Specifications

Description of Knowledge / Skill etc.

Desirable or Essential

A. Education

General

Professional

IT based degree university degree or equivalent work experience required.

Relevant Certification

Essential

Preferred

B. Experiences

(Years & Type)

Industry

5 years of experience at a relevant Technical position in large organizations

Banking background

Essential

Preferred

C. Knowledge & Skills

Technical

Experience in Application production support within the ITIL Framework.

Excellent knowledge and hands on experience in

o Application trouble shooting configuration and maintenance.

o Application performance tuning and optimization

o Resolution of tickets with quality and within SLA

o Proactive monitoring and incidents analysis

o Experience in Work flow maintenance and Configuration.

Essential

o Knowledge of TCS BaNCS application backend and front END

o Understands SWIFT & local payment settlement

o Has knowledge of shell scripting Jboss Oracle spring hibernate programming Language.

o Hands on experienced on windows & unix

o Able to handle pressure& support critical production issues

o Willing to work extended hours during critical incidents & schedule weekend deployments.

o Acknowledging and acting on command center Calls(24x7

Essential

D. Behavioral Competencies

Thinking Related

Communication

Continuous Improvement mindset.

Excellent communication skills (verbal written and presentation).

Essential

Essential

E. Education

General

Professional

Bachelors of Computer Science or Equivalent

Relevant Industry Standard Certification .

Essential

Preferred