Ambassador - Concierge

Responsibilities:

• Provide a courteous and professional service at all times.
• Escorting guests to the room, hotel show around, provide in-room orientation, Make courtesy calls to in-house guests, Meet & Greet, inspect VIP arrival rooms and any related GSE tasks when needed.
• Attend to all colleague meetings in the department and other related activities and be able to contribute suggestions for improvement.
• Perform routine checks on: hygiene, cleanliness and functionality of general operational equipment's.
• Coordinate and liaises with other dept. for daily requirements or when necessary.
• Is efficient, diplomatic, and cooperative in dealing with his colleagues.
• Report for duty punctually wearing the correct uniform and name badge at all times.
• Maximize sales and profit by providing excellent value and service and utilizing suggestive and up-selling techniques.
• Ensure that care is taken in the handling of all operating equipment so as to minimize breakage/damage.
• Ensure all bills are checked for accuracy prior to presentation.
• Adhere to all Jumeirah cashiering and cash handling procedures at all times.
• Demonstrate knowledge of individual contribution to department objectives.
• Suggest to manager or departmental trainer any training needed to enhance performance.
• Has a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety.
• Maintain a high standard of personal appearance and hygiene at all times.
• Respond to changes in the departmental function as dictated by the Resort or senior management.
• Inspect back area for cleanliness.
• Inspect operational materials for cleanliness.
• Carry out occasional duties as required by the Management.
• Remain accessible and attentive to guest needs.
• Maintain a high standard of personal appearance and hygiene at all times
• Assist other Front Office sections when needed.
• Proactively assists customers
• Takes responsibility for identifying and meeting customer needs
• Takes ownership and follows through customer requests
• Greets the guest before the guest greets them
• Never say No to the guests