Airline Customer Service Agent

Company: IIQAF Group
Location: Dubai UAE
Industry: Airlines / Aviation
Employment Type: Full-Time

IIQAF Group of Companies is seeking a professional and customer-focused Airline Customer Service Agent to support daily airline passenger services and airport operations in Dubai. The successful candidate will assist passengers throughout their travel journey including flight check-in ticketing boarding baggage inquiries flight reservations and travel-related concerns.

The role involves delivering excellent customer service handling passenger requests resolving travel-related issues and ensuring a smooth and positive airport experience. Candidates with experience in airline customer service aviation operations airport ground handling passenger services or airline reservations are encouraged to apply.

• Assist passengers with flight check-in boarding procedures ticketing and airline reservations.
• Provide accurate information regarding flight schedules departure times arrivals delays and cancellations.
• Handle passenger inquiries related to baggage allowance lost luggage travel documentation and boarding requirements.
• Support airport ground operations by coordinating with airline staff baggage teams and airport personnel.
• Process flight bookings ticket changes cancellations and reservation modifications.
• Verify passenger identification travel documents visas and other required travel information.
• Guide passengers through check-in counters boarding gates departure terminals and arrival procedures.
• Handle customer complaints flight disruptions and special passenger requests professionally.
• Assist passengers with special requirements including elderly travelers unaccompanied minors and passengers requiring mobility assistance.
• Maintain accurate passenger records and update airline reservation and check-in systems.
• Coordinate with flight operations and ground handling teams to ensure timely passenger boarding.
• Follow airline policies airport security procedures aviation regulations and customer service standards.
• Promote a positive passenger experience by providing courteous efficient and professional assistance.

• High school diploma or equivalent qualification; a diploma or degree in Aviation Management Travel and Tourism or Hospitality is an advantage.
• Previous experience in airline customer service airport operations passenger handling or aviation ground services is preferred.
• Knowledge of airline check-in procedures boarding operations ticketing and passenger handling.
• Familiarity with airline reservation systems departure control systems and airport management procedures.
• Understanding of baggage handling procedures flight schedules and airport operational requirements.
• Good knowledge of travel documentation passport verification and international passenger requirements.
• Strong communication and interpersonal skills with a customer-oriented approach.
• Ability to work in a fast-paced airport environment and handle multiple passenger requests.
• Flexibility to work rotational shifts weekends and public holidays.