Food & Beverage Hostess

We are seeking a professional and enthusiastic Food & Beverage Hostess to join our dynamic hospitality team in Abu Dhabi United Arab Emirates. As the first point of contact for our guests you will play a vital role in creating a welcoming and memorable dining experience. This position requires a detail-oriented individual who thrives in a fast-paced environment and is committed to delivering exceptional customer service while maintaining the highest standards of professionalism and organization.

• Greet guests warmly and courteously upon arrival creating a positive first impression and setting the tone for their dining experience
• Manage reservations efficiently using our reservation system and coordinate seating arrangements to optimize table flow and guest satisfaction
• Escort guests to their tables and provide them with menus while offering information about current specials and dining options
• Maintain clear and collaborative communication with servers kitchen staff and management to ensure seamless service coordination
• Answer guest inquiries regarding menu items restaurant services and special accommodations with professionalism and enthusiasm
• Address guest concerns and requests promptly and empathetically resolving issues in a manner that exceeds expectations
• Maintain the reception and dining areas in a clean organized and welcoming condition at all times
• Assist with table operations including serving clearing and resetting tables as needed to support the service team
• Monitor dining room activity and guest flow to optimize efficiency and guest comfort throughout service periods
• Demonstrate cultural sensitivity and inclusivity in all guest interactions recognizing the diverse clientele in Abu Dhabi

Qualifications :

• Proven experience as a hostess receptionist or in a customer service role preferably within the hospitality industry
• Excellent communication and interpersonal skills with the ability to engage guests from diverse backgrounds
• Strong organizational and time management abilities with the capacity to multitask effectively in a high-volume environment
• Proficiency in reservation management systems and basic computer skills
• Professional appearance demeanor and a positive vibrant attitude that reflects our brand values
• Fluency in English; additional languages (Arabic Russian French or other languages) are highly preferred
• Ability to remain calm composed and solution-oriented when handling challenging situations or guest requests
• Strong problem-solving skills and the ability to make quick decisive decisions
• Demonstrated commitment to guest service excellence and a genuine passion for hospitality
• Cultural awareness and sensitivity with an understanding of diverse dining preferences and customs relevant to the Abu Dhabi market
• Flexibility to work various shifts including evenings weekends and holidays as required

Additional Information :

Your team and working environment:

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor we are Heartists!

Are you ready to put your heart at the center of everything that you do If so then join our team of Heartists at Rixos Premium Saadiyat Island every day we look for opportunities to engage on a personal & meaningful way with our guests and each other.  We deliver heartfelt hospitality in an environment that is engaging enthusiastic and professionally rewarding

Remote Work :

No

Employment Type :

Full-time