Rooms Division Manager

Rooms Division Manager Novotel Bur Dubai

Be an heartist of Novotel Bur Dubai and Accor ensuring that every stay is smooth personalized and memorable. As Rooms Division Manager you will lead and coordinate Front Office and Housekeeping operations driving service excellence guest satisfaction and team engagement from the pre-opening stage through the hotels successful launch and daily operations.

This is a hands-on leadership role ideal for an operations-driven professional who thrives on teamwork precision and creating experiences that make guests feel truly welcome.

What is in it for you

• Opportunity to shape the Rooms Division culture and standards from the ground up

• Accor training programs Heartist development journey and career growth within the global Accor network

• Competitive compensation package and performance-based incentives

• Work in a dynamic international environment that values authenticity creativity and collaboration

• Contribute to a project that embodies sustainable and responsible hospitality

You will be responsible for:

Leading Daily Operations

• Supervise and coordinate Front Office and Housekeeping team ensuring brand-standard service and operational efficiency

• Oversee guest journey from arrival to departure ensuring smooth communication across departments

• Conduct regular room and public area inspections maintaining hygiene and quality standards

• Monitor occupancy room status and readiness ensuring seamless collaboration with the Revenue and Maintenance teams

Building and Developing Your Team

• Lead and coach supervisors (Front Office and Housekeeping) and their teams

• Ensure consistent communication through daily briefings and shift handovers

• Deliver hands-on training and feedback to foster guest-oriented culture and teamwork

• Promote cross-training and flexibility among departments

Driving Service & Guest Experience

• Create a warm personalized and professional atmosphere that reflects the Novotel Brand Service Culture

• Manage guest feedback and implement service recovery procedures

• Drive guest satisfaction scores across rooms cleanliness and spa experiences

• Implement brand standards and ensure audit readiness

Additional Information :

• Strong interpersonal and problem solving abilities
• Fluency in English additional languages are a plus

Remote Work :

No

Employment Type :

Full-time