Housekeeping Manager at Waldorf Astoria Dubai International Financial Centre

A Housekeeping Manager is responsible for assisting the Executive Housekeeper in overseeing and administering all housekeeping operations ensuring impeccable cleanliness exceptional service and product quality throughout the hotel. This role is instrumental in upholding the highest luxury standards aligning with Forbes Five-Star Standards and the hotels commitment to excellence while enhancing guest satisfaction and operational efficiency.

What will I be doing

As a Housekeeping Manager you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. As a Housekeeping Manager you will also be required to assist the Executive Housekeeper and monitor standards. Specifically you will be responsible for performing the following tasks to the highest standards:

• Assist with overseeing Housekeeping/Laundry operations
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Support departmental targets and objectives work schedules budgets and policies and procedures
• Ensure consistently high operating standards in every area of Housekeeping and Laundry as identified by the hotel brand standards
• Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper
• Implement effectively all Housekeeping policies and procedures including Health and Safety and security
• Monitor the appearance standards and performance of all Housekeeping Team Members with an emphasis on training and team work
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training to support the Executive Housekeeper
• Ensure communication meetings are conducted
• Manage staff performance issues in compliance with company policies and procedures
• Support managing training and developing the team
• Deputise in absence of the Executive Housekeeper
• Provide excellent guest service
• Assist other departments wherever necessary
• Assist the Executive Housekeeper in ensuring cleanliness service and product quality standards of guest rooms public spaces restrooms offices and banquet/meeting/conference rooms in accordance with federal local and company health sanitation and safety standards
• Plan distribute delegate and direct daily weekly monthly quarterly and annual work assignments.
• Inspect public areas and guest rooms to ensure compliance with quality assurance standards.
• Assist the Executive Housekeeper in the administration of system use inventory control department management policy and procedure implementation and enforcement and meeting participation and facilitation.
• Monitor and develop team member performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward.
• Prepare training calendar and conduct trainings together with the departmental trainer document and maintain training records.
• Ensure all team members are thoroughly trained in Forbes Five-Star standards brand standards and luxury hospitality etiquette to create a personalized anticipatory and seamless guest experience.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage providing complete training for Team Members and ensuring proper labeling of hazardous supplies in accordance with federal state local and company regulations.
• Lead Housekeeping Supervisors and Housekeeping Attendants in room cleaning and other related tasks as required.
• Consistently ensuring adherence to Forbes Standards in all aspects of the role.
  

What are we looking for

A Housekeeping Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Committed to delivering high levels of customer service

• A passion for delivering exceptional levels of guest service
• Knowledge of sanitation requirements/controls and applications of relevant chemicals
• Mathematical skills to prepare moderately complex calculations for reporting and budgeting

• Excellent leadership interpersonal and communication skills

• Ability to coordinate and cooperate with other departments regarding housekeeping service and activities
• Ability to access and accurately input information using a moderately complex computer system
• Ability to communicate effectively and professionally with team members vendors and contractors. Both in written and verbal format
• Knowledge of the housekeeping industry and trends within the housekeeping field

• Excellent grooming standards

• Knowledge of Workplace Health Safety and Hygiene is essential
• Knowledge of Forbes Standards
• Housekeeping Manager experience

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in a luxury hotel in the UAE
• Experience with Forbes Standards
  
  What will it be like to work for Waldorf Astoria Hotels & Resorts

Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service you may just be the person we are looking for!

EOE/AA/Disabled/Veterans