Field Service Technician I

The purpose of this position is to perform and provide counsel on expert emergency maintenance testing engineering programming designing and start-up technical support across any type of electrical or mechanical equipment systems and subsystems (including software where applicable) from simple to moderately complex in nature. Performs or provides counsel on diagnosing and repairing equipment and systems (both hardware and software) beyond the capability of other Service technicians.

Duties & Main Accountabilities

Provide reliable technical assistance to internal and external customers.

Provide professional coverage of Technical Support Helpdesk.

Support focus on accuracy timely feedback and customer satisfaction.

Drive timely identification investigation resolution root cause analysis and replication of technical issues.

Build internal relationships to expedite complicated cases.

Develop broad understanding of customer needs.

Support the knowledge-sharing mindset methodology and tools.

Help and Develop Technical Support processes.

Ensure proper documenting and recording of all activity and communication and address systemic coordination issues.

Be part of a team that is solving complex technical problems for the customer

Drive timely responses to customer demands by supporting the coordinating efforts of different teams

Build business acumen while learning to address customers technical needs

Responsibilities

Service and maintenance of Honeywell and third party equipments

Install Honeywell EBI prepare graphics and necessary programming works as per specifications.

Proficiency in BMS programming & Maintenance.

Supervision of cabling & field installation works.

Perform duties outside of normal working hours as per agreed rosters and as directed.

Safety: meet the Corporate customer and legal obligations of Health Safety and Environment (trainings use of PPEs and safety observations)

Carry out hazard and risk assessments for all tasks as per company policy and procedures.

Report near misses incidents and other opportunities for improvement.

Respond to customer inquiries and maintain the customer equipment to the required standard regularly performs preventive / corrective maintenance and promptly intervenes on maintenance needs.

Responsible for the delivery of the support services to customers respecting global standards and processes.

Understand the customer needs and resolve issues through technical knowledge.

Identifies service business opportunities in the customers installed base.

Diagnosis troubleshooting Maintenance and escalation for rectification of issues for timely closure of service requests.

Quality of delivery: Deliver promptly against service request respecting agreed timing and ensure timely closure and tracking. Deliver on Customer Satisfaction process up-time and system performance metrics.

Development and maintenance of site-specific documentation and quality assurance information as instructed by team leader.

Keep technically current with the HBS products and offerings. Understand legacy systems/upgrades and use all new systems/products.

System upgrades augmentation modifications and maintenance services (Installation/configuration/implementation/commissioning/maintenance support) of Honeywells HBS offerings

Internal processes and reporting: Adopt and adhere to global standard in terms of tracking of actions (tools and timing) and promptly submit timesheets and billable work to ensure on time invoicing

Financial control according to previously agreed budgets and plans.

Support Working Capital Team and Service Administrator to collect the payment on time from customer.

Customer growth and development: Identifies and develop opportunities for business growth cooperating actively with sales to progress them having an active and influential role with the customer to develop the solution. Actively engages with sales to pursue the opportunities (actively generate and support sales leads) and provides customers with the most effective solutions

Provide special / custom training to customers upon request.

Bachelors degree Electrical Electronics Mechanical Engineering or equivalent. 3-5 years experience servicing HVAC BMS Fire Security or access control systems. Honeywell and Industry based programming skills Strong fault-finding skills Excellent Honeywell product knowledge Network/ICT Skills

Ability to interact and build relationships with customers. Ability to acquire and demonstrate trade skills and/or product knowledge to meet the requirements of the role. Ability to apply knowledge and understanding of Honeywell products to develop solutions that meet customers requirements. Must be able to work with limited supervision and direct contractors or other service technicians. Good communication both written and verbal. The ability to work under pressure. Strong commitment to safety and safe working environment. Software Skills : EBI XLWEB CPO CARE CP Studio Niagara XLS3000 Tema line

Desired - Certification and/or Training in relevant HVAC/BMS/CCTV/Access Control/Fire Alarm systems. Working in Shift pattern

We are an equal opportunity employer and value diversity at our company. We donot discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation toparticipate in the job application or interview process toperform crucial job functions and toreceive other benefits and privileges of employment. Please contact us torequest accommodation.