Residence Concierge

• Manage resident requests and inquiries with professionalism and efficiency offering solutions and personalized support.
• Coordinate deliveries maintenance appointments and amenity bookings to ensure smooth daily operations.
•   Maintain up-to-date knowledge of residence facilities services local attractions and events to offer tailored recommendations.
•   Collaborate with residence management security and housekeeping teams to deliver seamless and discreet service.
•   Address resident concerns with discretion and efficiency escalating to management when necessary.
•   Ensure the lobby reception and concierge desk remain clean organized and presentable at all times.
•   Adhere to MAMA Shelters service values and etiquette in all interactions with residents and colleagues.
•   Uphold the confidentiality and integrity of resident data in compliance with legal and organizational policies.

Qualifications :

• Previous experience in concierge front office or reception role preferably in a hospitality environment.
• Proficiency in using property management systems (PMS) and office software such as Microsoft Word and Excel.
•   Excellent communication skills in English; knowledge of Russian or other languages is a plus.
•   Strong customer service orientation and a friendly professional demeanor.
•   Attention to detail and ability to manage multiple tasks efficiently.
•   Ability to work flexible schedules including evenings weekends and holidays.
•   A commitment to maintaining confidentiality and adhering to legal and organizational policies.

Additional Information :

Were sure you know the beat:

1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.

Chorus:  After the successful telephone interview we will see you at Mama be ready! (chorus x2 depending on the position)

Last verse: Mama wont leave you wondering; you will have an answer from us whatever the outcome

Remote Work :

No

Employment Type :

Full-time