Guest Service Agent (Arabic speaking)
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت منذ أكثر من 30 يومًا
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
We are seeking a dedicated and customeroriented Guest Service Agent (Arabic speaking) to join our team in Dubai United Arab Emirates. As the first point of contact for our guests you will play a crucial role in creating memorable experiences and ensuring guest satisfaction throughout their stay.
- Welcome and checkin guests confirming reservations assigning rooms and issuing room keys
- Process all types of payments including room charges cash checks and credit/debit cards
- Handle guest checkouts resolving any late or disputed charges efficiently
- Respond to guest inquiries requests and concerns promptly and professionally
- Coordinate with housekeeping to ensure room readiness for checkins
- Provide information about hotel amenities local attractions and directions to guests
- Manage daily reports including arrivals departures and special requests
- Balance and reconcile cash drawer at the beginning and end of each shift
- Collaborate with other departments to ensure seamless guest experiences
- Assist with additional front desk duties as needed
Qualifications :
- Fluency in Arabic and English (both written and spoken) is essential
- Excellent customer service skills with a friendly and professional demeanor
- Strong communication and interpersonal abilities
- Problemsolving skills and the ability to remain calm under pressure
- Attention to detail and organizational skills
- Basic computer proficiency including experience with hotel management software
- Cultural sensitivity and awareness
- Ability to work flexible hours including nights weekends and holidays
- Previous experience in hospitality or customer service is preferred
- Knowledge of hotel operations and procedures
- High school diploma or equivalent
Remote Work :
No
Employment Type :
Fulltime
المهارات المطلوبة
- Restaurant Experience
- خدمة العملاء
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- مكتب الإستقبال
- خدمات النزلاء
- Phone Etiquette
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
