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Job Title: General Manager Fulfillment Operations

Department: Executive Leadership
Reporting To: Chief Executive Officer
Location: UAE Headquarters
Experience Level: 18 20 Years
Oversees: Fulfillment Operations Production Procurement Technology Business Development

About the Role

The General Manager Fulfillment Operations is a senior leadership role responsible for driving operational excellence strategic growth and continuous improvement across all fulfillment and production operations. This individual will oversee the end-to-end value chain-from procurement through production to last-mile fulfillment-ensuring customer satisfaction cost efficiency and scalable execution across the organizations fulfillment network.

Key Responsibilities Strategic & Operational Leadership
  • Collaborate with executive leadership to define and execute strategic goals focused on fulfillment production and customer delivery performance.

  • Translate business objectives into clear operational plans for fulfillment centres and production units.

  • Monitor industry trends market changes and logistics innovations to ensure the organization stays ahead of the curve.

Fulfillment Centre & Production Oversight
  • Lead the daily operations of fulfillment and production facilities ensuring timely accurate and cost-effective delivery of products.

  • Implement lean practices automation tools and process optimization strategies to improve throughput and reduce operational waste.

  • Manage workforce planning equipment reliability and production scheduling to meet demand forecasts.

Supply Chain & Procurement Management
  • Oversee procurement and vendor management strategies to ensure continuity of supply and alignment with quality standards.

  • Drive cost-effective sourcing initiatives inventory control and real-time material tracking across the supply chain.

  • Foster strong relationships with suppliers and logistics partners to reduce lead times and enhance supply chain responsiveness.

Technology & Innovation
  • Guide the integration of digital tools and ERP systems across operations for improved visibility control and decision-making.

  • Support automation in fulfillment and production processes to drive efficiency and scalability.

  • Encourage a culture of continuous improvement and innovation across teams.

Financial Oversight
  • Own the operational budget for fulfillment and production functions ensuring cost control and efficiency.

  • Monitor and report on key operational and financial metrics to the executive team.

  • Ensure all compliance and governance protocols are met within the operational scope.

Team Leadership & Culture Development
  • Build and lead a high-performing operations team with clear accountability and performance standards.

  • Promote a culture of safety quality collaboration and continuous learning across fulfillment centres.

  • Mentor functional leaders and support professional development to build internal capabilities.

Required Competencies Functional
  • End-to-end fulfillment and production operations management

  • Supply chain planning and inventory optimization

  • Procurement and vendor management

  • Lean manufacturing 5S and operational efficiency tools

  • ERP/warehouse management systems (e.g. Odoo or equivalent)

  • Budget management and cost control

Leadership
  • Strategic execution and operational alignment

  • Decision-making under pressure and adaptive leadership

  • Strong people management and cross-functional collaboration

  • Change management and continuous improvement mindset

Preferred Qualifications
  • Masters Degree in Supply Chain Business Administration Industrial Engineering or related fields

  • 18 20 years of leadership experience in operations fulfillment logistics or manufacturing environments

  • Experience in high-volume multi-site fulfillment or production operations

  • Familiarity with regional logistics networks and compliance standards

  • Certifications in Lean Six Sigma PMP or related operational disciplines are a plus

Summary

This role is central to driving operational excellence and scaling the fulfillment capabilities of the organization. The ideal candidate will be a decisive systems-driven leader with hands-on experience in high-performance operations environments.

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