Barista

PURPOSE OF POSITION

An enthusiastic and detail-oriented Barista responsible for delivering outstanding beverage service upholding Raffles brand and LQA standards and contributing to the overall guest experience through product knowledge presentation and personalized service.

Key Responsibilities:

• Ensure consistent adherence to LQA HACCP and brand service standards across all beverage operations.
• Prepare and serve a variety of specialty coffees teas mocktails and cocktails with precision and presentation aligned to brand expectations.
• Accurately follow all beverage recipes and portion specifications maintaining high quality and minimizing waste.
• Warmly engage with guests take orders efficiently and make tailored recommendations on beverage pairings.
• Maintain cleanliness and hygiene across the bar and workstation in compliance with health safety and hygiene protocols.
• Monitor inventory levels and proactively report restocking needs for beverages ingredients barware and tools.
• Set up and close down the bar area including mise-en-place equipment cleaning and maintenance routines.
• Operate the Point-of-Sale (POS) system to process orders close checks and perform cashiering procedures accurately.
• Support the Food & Beverage team during busy service periods; assist with restocking bussing and table resetting as needed.
• Promote and upsell daily specials seasonal beverages and premium items to enhance revenue.
• Ensure compliance with local licensing laws and responsible service of alcohol where applicable.
• Stay informed on hotel updates outlet memos and VIP guest arrivals taking appropriate action where necessary.
• Maintain detailed knowledge of all food and beverage menu items including ingredients preparation methods and presentation.
• Provide unobtrusive and professional food & beverage service using appropriate service ware at all times.
• Report guest concerns and feedback to the supervisor or manager including how it was handled.
• Assist with maintaining restaurant cleanliness organization and stock levels including condiments and operating equipment.
• Participate in training initiatives act as a role model to colleagues and support team members throughout the shift.
• Assist in the supervision of the outlet ensuring consistency and service excellence during operations.
• Take ownership of personal performance support colleague development and lead by example.
• Learn and utilize operational systems including MICROS OPERA and internal communication platforms.
• Support other outlets or extended shifts as required based on operational needs.
• Understand outlet KPIs and management goals and contribute toward achieving targets.
• Carry out any additional tasks assigned by management in line with operational needs.

Qualifications :

Qualifications:

• Minimum of secondary school education.
• Barista and/or bartending certification is preferred.

Experience:

• 12 years experience in a 5-star hotel or luxury F&B environment.
• Proven barista and/or bartender experience in a caf restaurant or hotel setting.
• Knowledge of beverage preparation techniques classic cocktails mocktails and brewing methods.
• Familiarity with Micros Opera and cash-handling processes.
• Strong understanding of 5-star service delivery guest engagement and up-selling techniques.
• Flexible with shifts and available for extended hours during peak operations

Additional Information :

Raffles Dubai Sheikh Rashid Road Wafi121800 Dubai United Arab Emirates

Remote Work :

No

Employment Type :

Full-time